D’Jahana Smith
Windsor Mill,MD
Summary
Adept at enhancing customer satisfaction, demonstrated through a proven track record at Giant Food Stores with meticulous attention to detail and expert store navigation. Skilled in client engagement and critical thinking, significantly increased customer interactions. Maintains a strong focus on health and safety compliance, ensuring high-quality service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grocery Shopper
Giant Food Stores
10.2023 - Current
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
Food Sampler
Bjs Wholesales Club
07.2023 - 08.2024
- Attracted new customers with compelling presentations of featured products during sampling events.
- Enhanced customer experiences by offering samples and detailed product information.
- Achieved high levels of customer satisfaction through friendly interactions and consistent demonstration of product expertise.
Associate
Sam's Club
09.2022 - 11.2022
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
Warehouse Associate
Amazon
05.2022 - 07.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
Diploma - General Studies
Woodlawn High School, Baltimore County
Baltimore, MD09.2020
Skills
- Adaptability and Flexibility
- Critical Thinking
- Verbal and Written Communication
- Client Engagement
- Customer Service
- Attention to Detail
- Health and safety compliance
Certification
- Food and service handling Certification
Timeline
Grocery Shopper
Giant Food Stores
10.2023 - Current
Food Sampler
Bjs Wholesales Club
07.2023 - 08.2024
Associate
Sam's Club
09.2022 - 11.2022
Warehouse Associate
Amazon
05.2022 - 07.2022
- Food and service handling Certification
Diploma - General Studies
Woodlawn High School, Baltimore County
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