India Hamilton
Acworth,GA
Summary
Enterprising successful leader in every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
8
8
years of professional experience
Work History
Kennel Technician Supervisor
Mission Veterinary Partners
10.2023 - Current
- Coordinated volunteer programs, recruiting passionate individuals who contributed valuable support to our daily operations.
- Streamlined workflow processes, resulting in increased productivity among kennel technicians.
- Assisted in budget preparation and financial planning for the kennel department, ensuring efficient allocation of resources to support daily operations.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Pet Care Associate
PetSmart Charities
01.2021 - 04.2023
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Shift Lead Supervisor
Cold Stone Creamery
01.2017 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
- Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
Education
Animal Rehabilitation And Conservation
Penn Foster
Online09.2026
High School Diploma -
Wheeler High School
Marietta. GA05.2020
Skills
- Animal Care Expertise
- Compassion for Animals
- Animal Behavior Knowledge
- Sanitation protocols
- Supervisory skills
- Behavior Observation
- Teamwork and Collaboration
- Care Monitoring
- Customer Service
- Honest and Dependable
- Time Management
Timeline
Kennel Technician Supervisor
Mission Veterinary Partners
10.2023 - Current
Pet Care Associate
PetSmart Charities
01.2021 - 04.2023
Shift Lead Supervisor
Cold Stone Creamery
01.2017 - 01.2020
Animal Rehabilitation And Conservation
Penn Foster
High School Diploma -
Wheeler High School
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