Tiffany Kent
13706 W 75th Place,KS
Summary
Professional with experience in veterinary management, skilled in optimizing operations and enhancing patient care. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in staff management, client relations, and financial oversight. Known for reliability and proactive approach to problem-solving.
Overview
23
23
years of professional experience
Work History
Hospital Manager
Mission Veterinary Partners
08.2024 - 05.2025
- Oversaw daily operations, ensuring compliance with veterinary standards and regulations.
- Developed and implemented operational strategies to enhance clinic efficiency and patient care.
- Coordinated staff scheduling and resource allocation to optimize workflow and service delivery.
- Trained and mentored team members on best practices in veterinary management and customer service.
- Analyzed operational data to identify trends, facilitating informed decision-making for improvement initiatives.
- Managed budgeting processes, aligning financial resources with strategic objectives for clinic growth.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
Client Service Supervisor
BluePearl Pet Hospital
07.2022 - 08.2024
- Built a training program that really made a difference in client care.
- Coordinated staffing schedules to ensure seamless client service delivery.
- Played a key role in the management team, fostering open communication.
- Delivered clear and concise communication to client service associates.
- Coached associates to anticipate and proactively address client needs.
- Conducted regular team meetings to drive collaboration and improve processes.
- Continuously sought opportunities for growth and improvement.
- Built strong relationships with clients through personalized meetings.
- Demonstrated adaptability and flexibility, taking on additional responsibilities.
Financial Coordinator
BluePearl Pet Hospital
08.2021 - 06.2022
- Audited patient records to get charges just right.
- Verified charges on open invoices for hospitalized patients and made quick fixes when needed.
- Double-checked bloodwork and radiographs to ensure accurate charge capture.
- Kept clients in the loop with timely and transparent billing updates.
- Taught hospital associates how to enter charges smoothly.
- Processed associate billing efficiently to get payments on time.
- Handled accounts receivable with expertise, including payment plans.
- Built strong relationships with credit providers, collection agencies, and donation/rescue organizations as a liaison.
Client Service Coordinator
BluePearl Pet Hospital
03.2021 - 08.2021
- Got to know clients and their pets' needs right away, tailoring care to each one.
- Knew when to jump into action for emergencies, prioritizing speed and effectiveness.
- Made sure clients got the help they needed, connecting them with the right team members.
- Kept appointments running smoothly, double-checking all the details beforehand.
- Offered a listening ear and support to clients going through tough times.
- Helped clients navigate the process of handling pet remains with compassion and respect.
Account Manager
Arrowhead General Insurance Agency, Inc.
06.2019 - 03.2021
Assistant Underwriter
Burns & Wilcox
11.2017 - 06.2019
Account Executive
Pearl Insurance
03.2017 - 11.2017
Specialty Claims Adjuster
Farmers Insurance Group of Companies
05.2014 - 12.2016
Injury Claims Adjuster
Traders Insurance
07.2012 - 04.2014
Claims Generalist
Progressive Insurance
03.2004 - 06.2012
Office Claims Representative
Farmers Insurance Group of Companies
04.2002 - 03.2004
Education
Bachelor of General Studies (BGS) - Communication and Media Studies
The University of Kansas
12.2001
Skills
- Operations management
- Staff development
- Budget management
- Performance metrics
- Inventory and restocking
- Staff scheduling
- Experience utilizing PowerBI, Dayforce, Avimark, Cornerstone, Vetcove, Covetrus, Humanity, Instinct, Cornerstone, and Petpoint
Timeline
Hospital Manager
Mission Veterinary Partners
08.2024 - 05.2025
Client Service Supervisor
BluePearl Pet Hospital
07.2022 - 08.2024
Financial Coordinator
BluePearl Pet Hospital
08.2021 - 06.2022
Client Service Coordinator
BluePearl Pet Hospital
03.2021 - 08.2021
Account Manager
Arrowhead General Insurance Agency, Inc.
06.2019 - 03.2021
Assistant Underwriter
Burns & Wilcox
11.2017 - 06.2019
Account Executive
Pearl Insurance
03.2017 - 11.2017
Specialty Claims Adjuster
Farmers Insurance Group of Companies
05.2014 - 12.2016
Injury Claims Adjuster
Traders Insurance
07.2012 - 04.2014
Claims Generalist
Progressive Insurance
03.2004 - 06.2012
Office Claims Representative
Farmers Insurance Group of Companies
04.2002 - 03.2004
Bachelor of General Studies (BGS) - Communication and Media Studies
The University of Kansas
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