India Jackson
Shreveport,LA
Summary
Newly certified phlebotomist with extensive experience in healthcare support roles, including insurance claims, provider services, and application troubleshooting. Skilled in Medicare and Medicaid programs, HIPAA compliance, and handling sensitive patient data. Known for delivering exceptional customer service, solving complex issues, and ensuring accuracy in documentation. Eager to bring a strong administrative foundation into a clinical healthcare setting.
Offering strong foundation in healthcare principles and dedication to patient well-being, ready to learn and grow in medical environment. Delivers ability to understand and apply safety protocols and patient interaction techniques. Ready to use and develop skills in venipuncture and specimen handling in the phlebotomist role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Provider Services Representative
Blue Cross and Blue Shield
Houston, TX
03.2023 - 01.2024
- - Supported providers and patients by clarifying insurance policy coverage, claim statuses, and eligibility requirements.
- - Researched and resolved denied claims, incorrect payments, and policy-related questions.
- - Ensured timely and accurate processing of data entries and insurance forms.
- - Interpreted and explained coverage limitations and denial reasons to providers and patients.
- - Adhered to HIPAA and regulatory requirements while handling confidential information.
Application Support Specialist - Contract
Willis Towers Watson
Houston, TX
09.2022 - 12.2023
- - Provided high-level customer service to Medicare beneficiaries by handling inquiries and complaints promptly and professionally.
- - Assisted users with navigation of application forms, payment portals, and other Medicare web tools.
- - Evaluated customer profiles to determine program or service eligibility.
- - Resolved complex issues related to online systems and data entry, ensuring accurate processing of patient information.
- - Maintained compliance with HIPAA guidelines while handling sensitive personal and medical data.
- - Created thorough documentation of each interaction using internal CRM and software tools.
Education
High School Diploma -
CE Byrd High SCHOOL
Shreveport, Louisiana05-2016
Graduate Certificate - Phlebotomy
LifeShare Blood Center
Shreveport, LA06-2025
Skills
- - HIPAA Compliance
- - Medicare & Medicaid Knowledge
- - Claims Processing & Adjustment
- - Eligibility Verification
- - ICD-10-CM Familiarity
- - Software/Application Support
- - Provider & Patient Relations
- - Active Listening & Empathy
- - Conflict Resolution
- - Call Documentation & Complaint Handling
- - Medical Terminology
- - Problem Solving & Resourcefulness
- Venipuncture
- Order of draw
Certification
- - Certified Phlebotomy Technician - Lifeshare Blood Center
- - CPR Certified
Timeline
Provider Services Representative
Blue Cross and Blue Shield
03.2023 - 01.2024
Application Support Specialist - Contract
Willis Towers Watson
09.2022 - 12.2023
High School Diploma -
CE Byrd High SCHOOL
Graduate Certificate - Phlebotomy
LifeShare Blood Center