India Johnson
Summary
Versatile professional skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with many years of experience working in retail settings.
Overview
10
10
years of professional experience
Work History
Customer Sales and Service Expert
Private Practice
03.2021 - 12.2025
- Resolved customer issues efficiently, ensuring high levels of satisfaction.
- Assisted clients with product inquiries and service-related questions.
- Maintained updated knowledge of current sales, promotions, and policies on payments and exchanges.
- Trained new staff on customer service protocols and system navigation.
- Engaged in continuous learning to remain informed on industry trends and practices.
- Documented customer details and previous sales accurately for future reference.
Cash Handler
Brinks Cash Logistics
03.2020 - 03.2021
- Streamlined operational workflows through effective collaboration with team members.
- Conducted regular audits of cash drawers and safe deposits to ensure accuracy.
- Resolved discrepancies in cash handling processes to maintain financial integrity.
- Adhered to company policies in handling monetary transactions.
- Counted and balanced cash drawer at shift start and end to confirm totals.
Sales Associate
Taco Bell
03.2016 - 03.2020
- Facilitated customer menu selections and addressed special requests efficiently.
- Maintained cleanliness and organization of dining and service areas.
- Operated cash register, processing transactions accurately and swiftly.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with sales team members to achieve group targets.
- Processed returns, exchanges, and refunds according to company policies.
Education
Bachelor of Science - Interdisciplinary Studies
Radford University
Radford, VA12-2021
Skills
- Customer relationship management
- Cash handling
- Sales processing
- Product knowledge
- Issue resolution
- Team collaboration
- Multitasking
- Adaptability
- Problem solving
- Time management
- Troubleshooting techniques
Timeline
Customer Sales and Service Expert
Private Practice
03.2021 - 12.2025
Cash Handler
Brinks Cash Logistics
03.2020 - 03.2021
Sales Associate
Taco Bell
03.2016 - 03.2020
Bachelor of Science - Interdisciplinary Studies
Radford University