Jessica Humber
Odessa,TX
Summary
Experienced in customer sales and service, emphasizing strong business relationship development. Expertise in identifying customer needs and implementing effective solutions to enhance service quality. Proven track record of improving customer satisfaction through strategic problem-solving. Successfully optimized processes and systems in previous roles, resulting in increased operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Sales and Service Expert
J and K Firm LLC
Odessa, TX
02.2020 - 12.2024
- Updated databases with new and modified customer information.
- Processed payments through cash, check, credit, and debit card transactions.
- Provided accurate information on products and services to customers.
- Communicated with customers via phone or in-person to handle inquiries and take orders.
- Prepared CRM reports to identify issues and recommend improvements.
- Trained new employees on effective use of POS system.
- Supported sales team to enhance growth and development initiatives.
- Managed irate customer interactions to meet performance targets.
Bar Manager/Bartender
Jakes Carribean
Hoover, AL
03.2016 - 07.2023
- Restocked beer and liquor regularly and after special events.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Coached staff on strategies to enhance performance and improve customer relations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Sales Manager
Town and Country Acceptance Corp.
Vestavia Hills , AL
10.2009 - 01.2020
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Performed sales consultations and educated clients on products and services.
- Maintained accurate records of all transactions between customers and company representatives.
- Resolved customer complaints regarding sales and service.
- Managed daily operations of sales department, including supervision of staff members.
- Achieved company growth and brand development through market expansion and sales.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Education
High School Diploma -
Thompson Highschool
Alabaster, AL05-2003
Skills
- Customer relationship management
- Point of sale systems
- Payment processing
- Database management
- Sales reporting
- Conflict resolution
- Employee training
- Time management
- Effective communication
- Team building
- Customer engagement
- POS systems expert
- Cultural sensitivity
- Multitasking capacity
- Service upselling
- Multitasking Abilities
- Staff education and training
- Lead generation
- Financial transactions
Affiliations
Activitie I enjoy doing outside of the work place is making handmade jewelry. I especially enjoy working with wire using different tools to create some of the most unique pieces.
Languages
ENGLISH
Full Professional
Spanish
Limited
Certification
- TBAC AND FOODHANDLERS
References
References available upon request.
Timeline
Customer Sales and Service Expert
J and K Firm LLC
02.2020 - 12.2024
Bar Manager/Bartender
Jakes Carribean
03.2016 - 07.2023
Sales Manager
Town and Country Acceptance Corp.
10.2009 - 01.2020
High School Diploma -
Thompson Highschool