Summary
Overview
Work History
Education
Skills
Timeline
Generic

India Johnson

DeSoto,TX

Summary

Dedicated customer service representative with proven skills in client relations, payment processing, and conflict resolution. Committed to enhancing operational efficiency and ensuring a professional telephone demeanor.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service, IRS
Dallas, TX
08.2023 - 11.2025
  • Assisted in training new staff on customer service protocols and best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Filed tax returns for delinquent taxpayers
  • Fix errors and release funds for funding that is owed
  • Amend any tax returns with mistakes.
  • Schedule appointments for any issues that need to be addressed in person
  • Transfer calls to the designated area.

Customer Service Representative

Holiday Inn Club Vacations Resort
Arlington, TX
07.2020 - 07.2023
  • Facilitated communication between departments to resolve complex issues impacting service quality.
  • Responded to customer requests for products, services, and company information.
  • Take payment and establish contracts for vacation homes that fit the customers and their families.

Customer Service Representative

Dallas Area Rapid Transit, Dart
Dallas, TX
08.2018 - 03.2020
  • Provided exceptional customer support by resolving inquiries and complaints efficiently.
  • Utilized ticketing systems to track and manage customer interactions effectively.
  • Maintained up-to-date knowledge of transit services, schedules, and policy changes for accurate information dissemination.

Leasing Coordinator

Pinnacle
Dallas, TX
03.2017 - 08.2018
  • Assisted prospective tenants with inquiries and property tours, enhancing customer satisfaction.
  • Coordinated lease agreements and renewals, ensuring compliance with company policies.
  • Processed rental applications and conducted background checks to ensure qualified tenants.
  • Managed tenant communication regarding maintenance requests and lease terms, fostering positive relationships.
  • Collaborated with marketing team to create engaging property listings, increasing visibility and interest.
  • Organized move-in and move-out procedures, ensuring efficient transitions for residents.

Education

Associate of Science - Medical Assistant With Limited Scope

Remington College
Garland, TX
02.2016

Skills

  • Customer service
  • Call center experience
  • Payment processing
  • Information management
  • Conflict resolution
  • Call center operations
  • Active listening
  • Critical thinking
  • Professional telephone demeanor

Timeline

Customer Service Representative

Internal Revenue Service, IRS
08.2023 - 11.2025

Customer Service Representative

Holiday Inn Club Vacations Resort
07.2020 - 07.2023

Customer Service Representative

Dallas Area Rapid Transit, Dart
08.2018 - 03.2020

Leasing Coordinator

Pinnacle
03.2017 - 08.2018

Associate of Science - Medical Assistant With Limited Scope

Remington College