Dedicated customer service representative with proven skills in client relations, payment processing, and conflict resolution. Committed to enhancing operational efficiency and ensuring a professional telephone demeanor.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Dallas, TX
08.2023 - 11.2025
Assisted in training new staff on customer service protocols and best practices.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Filed tax returns for delinquent taxpayers
Fix errors and release funds for funding that is owed
Amend any tax returns with mistakes.
Schedule appointments for any issues that need to be addressed in person
Transfer calls to the designated area.
Customer Service Representative
Holiday Inn Club Vacations Resort
Arlington, TX
07.2020 - 07.2023
Facilitated communication between departments to resolve complex issues impacting service quality.
Responded to customer requests for products, services, and company information.
Take payment and establish contracts for vacation homes that fit the customers and their families.
Customer Service Representative
Dallas Area Rapid Transit, Dart
Dallas, TX
08.2018 - 03.2020
Provided exceptional customer support by resolving inquiries and complaints efficiently.
Utilized ticketing systems to track and manage customer interactions effectively.
Maintained up-to-date knowledge of transit services, schedules, and policy changes for accurate information dissemination.
Leasing Coordinator
Pinnacle
Dallas, TX
03.2017 - 08.2018
Assisted prospective tenants with inquiries and property tours, enhancing customer satisfaction.
Coordinated lease agreements and renewals, ensuring compliance with company policies.
Processed rental applications and conducted background checks to ensure qualified tenants.
Managed tenant communication regarding maintenance requests and lease terms, fostering positive relationships.
Collaborated with marketing team to create engaging property listings, increasing visibility and interest.
Organized move-in and move-out procedures, ensuring efficient transitions for residents.
Education
Associate of Science - Medical Assistant With Limited Scope
Remington College
Garland, TX
02.2016
Skills
Customer service
Call center experience
Payment processing
Information management
Conflict resolution
Call center operations
Active listening
Critical thinking
Professional telephone demeanor
Timeline
Customer Service Representative
Internal Revenue Service, IRS
08.2023 - 11.2025
Customer Service Representative
Holiday Inn Club Vacations Resort
07.2020 - 07.2023
Customer Service Representative
Dallas Area Rapid Transit, Dart
08.2018 - 03.2020
Leasing Coordinator
Pinnacle
03.2017 - 08.2018
Associate of Science - Medical Assistant With Limited Scope