India Martin
Columbus,OH
Summary
Polite and accommodating management in training with five years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Strong knowledge of handling reservations and accounting functions with little oversight. Self-motivated front desk clerk with five years of experience in guest services. Outgoing when greeting and communicating with others, always striving to maintain a positive atmosphere. Service-oriented approach providing unparalleled service to guests of upscale hotels for the past five years. Dedicated team professional ensuring pleasant and comfortable guest experiences. Proficient in managing reservations and group events, well-versed in delivering exceptional service. Hardworking and reliable front desk agent with a strong ability to understand most situations. Highly organized, proactive, and punctual with a team-oriented mentality. Known for great organizational skills as a detailed client service associate, gifted at working with all types of customers. Currently seeking a new role where hard work and dedication will be highly valued.
Overview
24
24
years of professional experience
Work History
Costodial Worker
Public Facilities Management
Columbus, OH
07.2024 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Provided excellent customer service when interacting with building occupants during working hours or responding to inquiries about facility cleaning practices.
- Assisted in training new hires, sharing knowledge and expertise to help them become effective custodial workers.
Manager in Training
Prestige Hospitality llc
Columbus, OH
11.2023 - 04.2024
- Developed and implemented training plans for new employees.
- Conducted performance appraisals to monitor employee progress.
- Provided coaching and mentoring to team members on a regular basis.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Created plans to encourage greater efficiency among team members.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Monitored financial performance against budget targets on a monthly basis in order to identify variances from plan.
- Facilitated meetings between upper management and staff members to discuss ideas or issues related to operations.
- Coordinated the development of policies that support organizational growth objectives.
- Worked closely with customers to understand needs and resolve diverse issues.
Front Desk Receptionist
Prestige hospitality llc
Columbus, OH
02.2019 - 04.2024
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Collaborated with other departments to ensure alignment with overall organizational strategy.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Tanning Operator
Super Wash and Tan
Columbus, OH
01.2023 - 06.2023
- Operated tanning machines to process leather hides into finished products.
- Maintained and monitored tanning vats to ensure proper chemical levels, temperatures and pH values.
- Cleaned and maintained tanks, lines, pumps and other equipment used in the tanning process.
- Operated washers and dryers,keeping building equipment organized. Handled money transactions.
Hotel Front Desk Clerk
Shiv Shakti
Columbus, OH
04.2019 - 11.2022
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Monitored reservations to track incoming parties and special events.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Facilitated front desk operations for busy high-volume hotel.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
Home Health Aide
Raamis
Columbus, OH
03.2013 - 11.2019
- Monitored client's well-being, safety and comfort under direction of physician.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned optimal meals based on established nutritional plans.
- Documented client progress in charts and logbooks.
- Facilitated best care by developing strong and trusting rapport with patient.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Home Health Aide
Home Helpers
Columbus , OH
03.2001 - 12.2010
- Monitored client's well-being, safety and comfort under direction of physician.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Facilitated best care by developing strong and trusting rapport with patient.
- Answered questions and assisted with health system coordination, patient rights and privacy of personal information.
- Tracked and reported clients' progress based on observations and conversations.
- Managed various daily job tasks, including patient transportation and appointment scheduling.
- Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Education
GED -
Eastmoor Academy
Columbus, OH10.2018
Skills
- Correspondence management
- Multi-line phone systems
- Supply stocking
- Greeting guests
- Effective planning
- Conflict management
- Administrative skills
- Cash transactions
- Team management
- Training & Development
- Communication
- Relationship building
Name
Hi, I’m
Timeline
Costodial Worker
Public Facilities Management
07.2024 - Current
Manager in Training
Prestige Hospitality llc
11.2023 - 04.2024
Tanning Operator
Super Wash and Tan
01.2023 - 06.2023
Hotel Front Desk Clerk
Shiv Shakti
04.2019 - 11.2022
Front Desk Receptionist
Prestige hospitality llc
02.2019 - 04.2024
Home Health Aide
Raamis
03.2013 - 11.2019
Home Health Aide
Home Helpers
03.2001 - 12.2010
GED -
Eastmoor Academy