India McCargo
Bowie,MD
Summary
Experienced Program Manager and Servant Leader Highly skilled in managing complex projects, fostering team collaboration, and delivering high-impact results. Proven expertise in leading cross-functional teams, implementing Agile methodologies, and cultivating a culture of continuous improvement. Adept at aligning strategic objectives with operational excellence to drive organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
VP, AML KYC Customer Identification Product
JPMorgan Chase
08.2021 - Current
- Led User Acceptance Testing (UAT) for CIP systems, ensuring alignment with Regulatory Compliance
- Spearheaded end-to-end (E2E) testing for monthly, quarterly, and annual releases across key business units
- Collaborated with stakeholders to define test case strategies and aligned defect triage processes for efficient resolutions
- Conducted Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to enhance team efficiency
- Tracked and documented key project metrics to ensure alignment with business objectives
Global Compliance Project Manager
JPMorgan Chase
06.2019 - 06.2020
- Designed and documented process flows to transition global compliance functions to a paperless model
- Developed comprehensive test cases to validate UAT functionality and enhancements
- Facilitated regular stakeholder meetings and demo sessions to align deliverables
- Supported bulk data migrations while maintaining controls for data integrity and regulatory compliance
Consumer Credit Risk Project Manager
PNC Bank
11.2017 - 06.2019
- Managed projects aligning IT and risk compliance requirements, including loan classification and regulatory reporting updates
- Oversaw technology refresh initiatives, ensuring seamless migrations to updated hardware and database platforms
- Achieved $5.5M in cost savings through the Card Reissue/Replacement Project
- Created high-level presentations summarizing risk insights and project statuses for leadership
Financial Center Manager
Bank of America
08.2014 - 11.2017
- Developed an action plan for achieving outcomes
- Balanced customer needs with business needs
- Assisted management with preparing justifications for awards and performance reviews and submitting the Performance Appraisal & Recognition System
- Advised management on various staffing issues such as workforce shaping/reduction-in-force, special placement programs, recruitment methods, and special pay incentives
- Analyzed position management in the organization and provided training and assistance to leadership on employee work delegation, operational structure, and utilizing employee skills
- Performed performance appraisals and provided training to staff for compliance
- Enhanced team productivity by organizing bi-weekly meetings, maintaining email records, and answering multi-line phone systems
- Created an environment where my team wants to win
- Reduced operating risk without jeopardizing customer experience
Sales Manager
Best Buy
10.2012 - 08.2014
- Resolved customer complaints regarding sales and service
- Produced a winning environment that allowed employees to execute the company’s plan
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
- Analyzed customer preferences to determine the focus of sales efforts
- Set budgets and approved budget expenditures
Skills
- Leadership & Servant Leadership
- Agile & Scrum Expertise
- Stakeholder Management
- Program Management
- Testing & Quality Assurance
- Data Analysis & Reporting
- Technical Proficiency
- Change Management
Certification
- Certified ScrumMaster (CSM), Scrum Alliance
- SAFe Scrum Master (SSM), Scaled Agile Framework
Projecthighlights
- Modernization of Onboarding Systems, Successfully led the integration of advanced tools to streamline onboarding processes, enhancing user experience and operational efficiency. Conducted Agile ceremonies to ensure smooth project delivery and alignment with business objectives. Collaborated with cross-functional teams to define requirements and implement scalable solutions.
- Vendor Integration, Spearheaded vendor integration projects to align external platforms with internal systems, improving data flow and reducing manual intervention. Defined clear project scopes and managed stakeholder expectations throughout the project lifecycle. Ensured compliance with regulatory standards while optimizing cost and operational performance.
Timeline
VP, AML KYC Customer Identification Product
JPMorgan Chase
08.2021 - Current
Global Compliance Project Manager
JPMorgan Chase
06.2019 - 06.2020
Consumer Credit Risk Project Manager
PNC Bank
11.2017 - 06.2019
Financial Center Manager
Bank of America
08.2014 - 11.2017
Sales Manager
Best Buy
10.2012 - 08.2014
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