Summary
Overview
Work History
Education
Skills
Certification
Quote
Timeline
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India Rayford

India Rayford

Mobile,AL

Summary

Analytical and innovative with first-rate problem-solving abilities. Excellent communication and customer service skills demonstrated through years of experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Property Claims Adjuster

State Farm
06.2022 - Current
  • Negotiated claim settlements and recommended litigation when claims could not be settled
  • Interacted with witnesses and claimants.
  • Used software to compile estimates for personal property and structure damage.
  • Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
  • Scoped and photographed properties for defects and damage.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Investigated and assessed damage to property and reviewed property damage estimates.

Licensed Insurance Representative

Allstate
09.2021 - 05.2022
  • Advised others on legal and regulatory compliance matters
  • Prepared reports of findings of investigations
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices
  • Obtained underwriting approval by completing application for coverage
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.

Health Insurance Representative

GetixHealth
11.2017 - 08.2020
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

Technical Support Representative

Alorica
10.2015 - 08.2018
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Researched product and issue resolution tactics to address customer concerns.
  • Translated complex technical issues into digestible language for non-technical users.

Education

Biology

Bishop State Community College
Mobile, AL

General Studies

W.P Davidson High Scool
05.2014

Skills

  • Insurance Policy Application
  • Active listening
  • Legal Processes
  • Estimating Softwares like Xactimate and Symbility
  • Customer Relations
  • Property Inspection
  • Outstanding Customer Service Skills
  • Property Adjusting
  • Excellent People Skills
  • Insurance Industry Experience
  • Claims Investigations
  • Critical Thinking
  • Complex Problem Solving
  • Microsoft Word
  • Negotiate Settlements
  • Database Management
  • Data Review
  • Research Skills
  • Microsoft Excel
  • Spreadsheets

Certification

State Farm Auto Certified

State Farm Property Certified

State Farm Estimatics

USAA Property Certified

Active Adjuster License in multiple states

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Property Claims Adjuster

State Farm
06.2022 - Current

Licensed Insurance Representative

Allstate
09.2021 - 05.2022

Health Insurance Representative

GetixHealth
11.2017 - 08.2020

Technical Support Representative

Alorica
10.2015 - 08.2018

Biology

Bishop State Community College

General Studies

W.P Davidson High Scool

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India Rayford