Summary
Overview
Work History
Education
Skills
Timeline
Generic

India Rivera

Indianapolis,IN

Summary

To acquire a position as an operator assistant. As an operating assistant, I will be providing support to the operations manager. I am a fast learner and a good listener.

Enhancing customer satisfaction at Steriocycle, adept in complaint resolution, and active listening. Excellent in customer service and administrative roles, significantly improving service delivery. Skilled in call center operations and basic Spanish, ensuring effective communication and operational efficiency. Demonstrates a commitment to excellence and security, as evidenced by rigorous data management and office procedures at Omni Hotels & Resorts.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Steriocycle
Indianapolis, IN
12.2023 - 10.2024
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints.
  • Updated and maintained databases with current information.

Front Desk Administrative Assistant

Omni Hotels & Resorts
Indianapolis, IN
02.2020 - 11.2023
  • Conducted patient registration and data entry with attention to detail and accuracy.
  • Coordinated meeting logistics, including room booking, equipment setup, and catering arrangements.
  • Managed office security procedures, ensuring the safety and privacy of staff and patients.

Education

Ascension Medical Assistant Career Pathway Program
Indianapolis, IN
12-2024

High School Diploma -

Cardinal Ritter High School
Indianapolis, IN
06-2011

Skills

  • Customer service
  • Active listening
  • Basic Spanish
  • Call center experience
  • Complaint handling
  • Customer service satisfaction measurement
  • Scheduling

Timeline

Customer Service Representative

Steriocycle
12.2023 - 10.2024

Front Desk Administrative Assistant

Omni Hotels & Resorts
02.2020 - 11.2023

Ascension Medical Assistant Career Pathway Program

High School Diploma -

Cardinal Ritter High School
India Rivera