India Sapp
Houston,TX
Summary
Proficient in supervising front desk tasks with a focus on customer service excellence and effective time management. Expertise in coordinating packing and shipping activities to meet deadlines. Track record of optimizing processes and enhancing team collaboration. Strong ability to prioritize tasks and manage multiple responsibilities.
Overview
10
10
years of professional experience
Work History
Office Scheduler / Security Officer
Designated Defense Security Services
11.2023 - 05.2025
- Coordinated scheduling activities to optimize resource allocation and enhance operational efficiency.
- Developed project timelines using advanced scheduling software, ensuring timely completion of deliverables.
- Analyzed workflow processes, identifying bottlenecks and implementing solutions to boost productivity across teams.
- Led cross-functional meetings to align project objectives with company goals and improve interdepartmental communication.
- Streamlined scheduling procedures by integrating new tools, reducing errors, and increasing accuracy in timelines.
- Collaborated with stakeholders to assess project needs and adjust schedules, aligning with strategic priorities.
- Implemented reporting mechanisms to track progress against schedules, providing insights for continuous improvement.
- Reduced scheduling conflicts through proactive rescheduling and adjustments in resource allocation.
Security Guard
CISS Private Security
03.2022 - 11.2024
- Coordinated logistics and supervision for concerts and various stadium events.
Security Guard
St. Moritz Security Services, Inc.
05.2023 - 07.2023
- Managed Homeowners Association (HOA) operations, ensuring compliance with regulations. Held part-time Officer in Charge (OIC) position, overseeing daily activities and staff. Address resident concerns and foster engagement. Coordinated maintenance schedules for property upkeep and aesthetic improvements.
Amazon Delivery Driver
Brookman Enterprises LLC
07.2021 - 02.2022
- Providing service with positivity.
Amazon Delivery Driver
RIZ Express
06.2019 - 11.2020
- Delivering packages with a great smile.
Guest Service Representative
Marriott
05.2015 - 01.2018
- Greeted guests and patrons upon arrival, ensuring a welcoming atmosphere. Handled guest check-ins and check-outs efficiently to streamline operations. Explained key usage and confirmed guest satisfaction with room assignments. Resolved complaints promptly by coordinating with housekeeping and maintenance departments. Balanced cash at shift's end to maintain accurate financial records. Generated accounting reports for subsequent shifts to ensure continuity of operations.
Education
High School Diploma -
North Clayton High School
Atlanta, GeorgiaSkills
- Computer skills
- Attention to detail
- Data entry
- Work ethic
- Critical thinking
- Customer service
- Team collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Telephone etiquette
- Call management
- Staff coordination
- Microsoft Office Suite proficiency
- Timesheet management
- Order processing
- Inventory tracking
- Documentation proficiency
- Workflow optimization
- Document management
- Recordkeeping expertise
- Calendar management
- Call schedule distribution
- Production scheduling
- Meeting scheduling
- Schedule verification
- Deadline tracking
- Communication skills
- Problem-solving expertise
- Administrative support
- Spreadsheet management
- Multi-line phone proficiency
- Excel proficiency
- Project planning and execution
- Report writing and proofreading
- Relationship building and networking
- Teamwork
- Multitasking
Timeline
Office Scheduler / Security Officer
Designated Defense Security Services
11.2023 - 05.2025
Security Guard
St. Moritz Security Services, Inc.
05.2023 - 07.2023
Security Guard
CISS Private Security
03.2022 - 11.2024
Amazon Delivery Driver
Brookman Enterprises LLC
07.2021 - 02.2022
Amazon Delivery Driver
RIZ Express
06.2019 - 11.2020
Guest Service Representative
Marriott
05.2015 - 01.2018
High School Diploma -
North Clayton High School