India Sully
Douglasville,GA
Summary
Dynamic leader with expertise in staff training and supervision at Jr Crickets Midtown. Enhanced customer engagement and loyalty through attentive service and strategic initiatives. Proven track record in cash handling and inventory management, reducing waste by 15%. Strong communication skills and adept at resolving conflicts, fostering a positive environment and driving repeat business.
Overview
2027
2027
years of professional experience
Work History
Head Bartender/ Store Manager
Jr Crickets Midtown
Atlanta, GA
2019 - Current
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained staff on cocktail preparation and customer service best practices.
- Created and managed drink menus, incorporating seasonal ingredients and trends.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed strategies to enhance customer engagement and increase repeat business.
- Resolved customer complaints swiftly to maintain a positive dining experience.
- Coordinated special events, crafting tailored beverage offerings for various occasions.
- Mentored junior bartenders, fostering skill development and teamwork in high-pressure environments.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Customer Service Representative
AT&T
Atlanta, GA
2017 - 2020
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Assisted customers with billing issues, providing clear explanations and solutions.
- Educated customers on product features and services to enhance user experience.
- Collaborated with team members to improve service delivery processes.
- Adapted quickly to new systems and tools for effective problem-solving.
- Maintained accurate records of customer interactions and transactions.
- Provided feedback to management on recurring issues for process improvement.
- Trained new staff on customer service protocols and best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Ryla Teleservices
Kennesaw, GA
2011 - 2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Marietta High School
MariettaMixologist -
ABC Bartending School
Marietta2016
Medical Assistant - Healthcare
Everest Institute
Marietta05.2013
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- POS system proficiency
- Strong communication skills
- Managing cash register
- Quality control standards
- Customer service
- Suggestive selling
- Social media marketing
- Cost control
Timeline
Head Bartender/ Store Manager
Jr Crickets Midtown
2019 - Current
Customer Service Representative
AT&T
2017 - 2020
Customer Service Representative
Ryla Teleservices
2011 - 2016
High School Diploma -
Marietta High School
Mixologist -
ABC Bartending School
Medical Assistant - Healthcare
Everest Institute