India Taylor
Grand Prairie
Summary
Results-driven individual with a versatile background in benefits and customer service. Known for strong active listening and multitasking abilities, consistently enhancing team collaboration and operational efficiency.
Overview
5
5
years of professional experience
Work History
Medical Benefit Advisor
McKesson Specialty Health
Remote Dallas, TX
10.2025 - 05.2026
- Assisted clients in understanding benefits options and enrollment processes.
- Provided support for claims resolution and issue tracking within benefits system.
- Maintained accurate documentation of client interactions and benefit transactions.
- Collaborated with HR team to streamline benefits administration processes.
Customer Support Specialist
CarMax
Remote Irving, TX
04.2024 - 02.2026
- Developed tailored sales strategies to meet diverse customer needs and drive vehicle sales.
- Trained and mentored sales team to enhance product knowledge and customer engagement.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions using CRM software.
- Analyzed feedback to identify trends, improving service delivery processes.
Escrow Assistant
CoreLogic
Irving, TX
03.2023 - 07.2024
- Managed escrow documentation and ensured compliance with legal requirements.
- Coordinated communication between clients, agents, and lenders to facilitate smooth transactions.
- Reviewed contracts and verified accuracy of financial statements for timely processing.
- Assisted in resolving discrepancies and issues related to escrow accounts efficiently.
- Maintained detailed records of all transactions, ensuring high levels of accuracy and organization.
- Supported senior escrow officers in preparing closing documents and coordinating closings effectively.
Loan Officer Assistant
DOVENMUEHLE
Remote Addison, TX
01.2022 - 12.2023
- Assisted loan officers in gathering and organizing client documentation for mortgage applications.
- Processed loan applications using Encompass software to ensure compliance with underwriting guidelines.
- Coordinated communication between clients and lenders to facilitate timely approvals and closings.
- Reviewed financial statements and credit reports to evaluate borrower eligibility and risk assessment.
- Answered inquiries and provided superior customer service to clients.
- Communicated with customers daily to request information and complete paperwork.
Credit Card Processing Team Member
Target
Remote Dallas,TX
11.2020 - 12.2022
- Processed credit card transactions efficiently to ensure customer satisfaction.
- Assisted team members in troubleshooting payment issues and resolving discrepancies.
- Monitored transaction workflows to identify and address potential bottlenecks.
- Trained new staff on credit card processing systems and best practices.
- Collaborated with management to optimize payment processing protocols and reduce errors.
- Implemented process improvements that enhanced transaction accuracy and speed.
Data Collector Enumerator
U.S Department of the Treasury
DALLAS, TX
12.2020 - 01.2022
- Collected and recorded data accurately for federal surveys and reports.
- Ensured compliance with data collection protocols and guidelines established by the department.
- Conducted interviews with participants to gather qualitative data, enhancing survey quality.
- Analyzed collected data for trends and anomalies, providing insights for departmental decision-making.
- Reviewed completed surveys for accuracy, ensuring integrity of collected information.
Education
High School Diploma -
Tara High
Baton Rouge, LA09-2010
Medical Billing And Coding -
DeVry Education Group
DeMotte, IN01-2027
Skills
- Benefits analysis
- Employee relations
- Benefits administration
- Human resources expertise
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Leadership skills
- Problem-solving abilities
- Multitasking
- Active listening
- Team building
- Task prioritization
- Training and development
Timeline
Medical Benefit Advisor
McKesson Specialty Health
10.2025 - 05.2026
Customer Support Specialist
CarMax
04.2024 - 02.2026
Escrow Assistant
CoreLogic
03.2023 - 07.2024
Loan Officer Assistant
DOVENMUEHLE
01.2022 - 12.2023
Data Collector Enumerator
U.S Department of the Treasury
12.2020 - 01.2022
Credit Card Processing Team Member
Target
11.2020 - 12.2022
Medical Billing And Coding -
DeVry Education Group
High School Diploma -
Tara High