India Viera
Atlanta,GA
Summary
Experienced Administrative professional with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment. Skilled in handling inbound and outbound calls, online requests and emails, with good problem-solving, multitasking and research abilities. Background in Customer Care roles with high-volume customer demands.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Reqroute
San Jose, CA
12.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
Benefits Consultant
TWA-The Weatherspoon Agency
Atlanta, Georgia
07.2020 - 11.2020
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Customer Care Representative
Tapfin
Atlanta, Georgia
07.2019 - 01.2020
- Conducted analysis to address background investigation which led to the determination for employment
- Input sensitive data from clients and candidates to complete background reports
- Ascertained information to contribute to the safety and security of organizations
Head Cashier
Lowe's Home Improvement
Atlanta, GA
01.2013 - 10.2018
- Oversaw team of 40 cashiers and service staff
- Assisted management with developing employee improvement plans
- Resolved service issues in timely manner
- Encouraged development of new cashiers with positive reinforcement
- Performed store opening, closing and shift change actions
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
- Served needs of more than 100 customers in busy r environment
Customer Service Representative
Future staff Now
Newnan, GA
11.2016 - 04.2017
- Processed sales leads for Triumph Motorcycles America using Excel, the CRM, and entering and utilizing data in Salesforce
- Answered an average of 30 calls per day by addressing customer and dealer inquiries, solving problems and providing new product information
- Communicated with dealers regarding back order availability, future inventory, and special orders
- Recommended, selected and helped locate and obtain product and dealer information based on customer requests
- Served as the main liaison between customers and dealerships
Customer Service Representative
MAU Workforce
Augusta, GA
04.2016 - 10.2016
- Provided an elevated customer experience to generate a loyal clientèle
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Implemented marketing strategies which resulted sales and commission pay for product accessories
- Answered product questions with up-to-date knowledge of sales and store promotions
Education
Bachelor of Science - Criminal Justice
Albany State University
2012
Skills
- Schedule & calendar planning
- Administrative support
- Filing and data archiving
- Business writing
- Data entry
- Customer Complaint Resolution
- Customer Care
Timeline
Customer Service Representative
Reqroute
12.2021 - Current
Benefits Consultant
TWA-The Weatherspoon Agency
07.2020 - 11.2020
Customer Care Representative
Tapfin
07.2019 - 01.2020
Customer Service Representative
Future staff Now
11.2016 - 04.2017
Customer Service Representative
MAU Workforce
04.2016 - 10.2016
Head Cashier
Lowe's Home Improvement
01.2013 - 10.2018
Bachelor of Science - Criminal Justice
Albany State University
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