India White
Summary
Customer-focused professional with hands-on experience processing rental and utility payments, verifying lease documentation, and coordinating with landlords and vendors. Adept at managing high-volume client interactions while maintaining accuracy and compliance. Eager to apply housing and administrative expertise in a Leasing Consultant role to drive occupancy, enhance resident experiences, and support efficient property management operations.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Lead Caseworker
PARTNERSHIP FOR COMMUNITY ACTION, INC
03.2023 - Current
- Conduct 30+ weekly client consultations, reviewing applications and verifying required documentation
- Guide applicants through qualification processes and clearly explain policies and program requirements
- Maintain organized digital records and ensure compliance with regulatory standards
- Coordinate scheduling and follow-up communications to ensure timely processing
- Assist clients with payment-related processes and financial documentation
- Resolve concerns professionally to maintain positive client relationships
- Track case activity and performance metrics to ensure service goals are met
Shift Manager
American Pie Pizzeria
08.2021 - 01.2023
- Delivered high-level customer service in a fast-paced, high-volume environment
- Managed daily cash handling, credit card processing, and financial reconciliation
- Resolved customer concerns promptly to maintain satisfaction and retention
- Supervised team members and ensured operational efficiency
- Assisted with inventory control and daily business operations
Education
BBA - Business Administration
Georgia State University
Atlanta, GA 05.2001 -
Skills
- Rental Assistance & Housing Coordination
- Lease & Mortgage Document Verification
- Landlord & Vendor Communication
- Payment Processing & Financial Tracking
- Application Review & Eligibility Screening
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Scheduling & Appointment Coordination
- Regulatory & Compliance Adherence
- Microsoft Office Suite (Word, Excel, Outlook)
- Confidential Records Management
- Professional Written & Verbal Communication
Certification
Customer Service Excellence Certificate
Timeline
Lead Caseworker
PARTNERSHIP FOR COMMUNITY ACTION, INC
03.2023 - Current
Shift Manager
American Pie Pizzeria
08.2021 - 01.2023
BBA - Business Administration
Georgia State University
05.2001 -