Summary
Overview
Work History
Education
Skills
Timeline
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Indiah Mitchell

Philadelphia,Pennsylvania

Summary

Experienced and results-oriented Sales Specialist at Apple with a proven ability to exceed sales targets, deliver exceptional customer service, and foster strong relationships with clients and team members. Known for strong communication and interpersonal skills, and a passion for technology solutions. As the owner of a successful candle business for five years, I bring an entrepreneurial mindset, leadership abilities, and a deep commitment to customer satisfaction. Eager to continue contributing to Apple's success by leveraging my experience in sales, customer engagement, and team collaboration.

Overview

5
5
years of professional experience

Work History

Sales Specialist

Apple
07.2024 - Current
  • Built rapport with customers and assessed needs to make the best product recommendations.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong customer relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.

Owner

Silver Muse Candle Company
05.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Shift Lead

Team Clean Inc
12.2021 - 08.2022
  • Training more than 10 new team members on their specific duties.
  • Organizing shift schedules for team members as well as attendance.
  • Prepared shift reports, keeping management informed of daily operations.

Lead Front Desk Receptionist

Morgan State University
08.2019 - 05.2021
  • Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
  • Contributed to successful event planning initiatives by working closely alongside management teams.
  • Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.

Education

Master of Science - Human Resources Management

Temple University
Philadelphia, PA
12-2025

Bachelor of Science - Business Administration

Morgan State University
Baltimore, MD
05-2023

Skills

  • Verbal Communication
  • Team Collaboration
  • Customer Service and Care
  • Attention to Detail
  • Problem Solving
  • Interpersonal Skills

Timeline

Sales Specialist

Apple
07.2024 - Current

Shift Lead

Team Clean Inc
12.2021 - 08.2022

Owner

Silver Muse Candle Company
05.2020 - Current

Lead Front Desk Receptionist

Morgan State University
08.2019 - 05.2021

Master of Science - Human Resources Management

Temple University

Bachelor of Science - Business Administration

Morgan State University
Indiah Mitchell