India S. Allen
Mount Vernon,NY
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Eyes on Hudson
Dobbs Ferry, NY
08.2025 - Current
- Coordinated patient scheduling and follow-ups to enhance appointment efficiency.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Evaluated and processed requests for vision insurance benefits to support client access to necessary services.
- Collaborated with healthcare providers to streamline referral processes and ensure timely care delivery.
- Conducted patient screenings utilizing autorefractor, retinal imaging, and visual field testing to ensure accurate assessments.
Store Manager
Stew Leonard's
Yonkers, NY
07.2021 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Assisted with hiring, training and mentoring new staff members.
Customer Service Representative
Stew Leonard's
Yonkers, NY
12.2020 - 07.2021
- Handled customer inquiries and suggestions quickly, courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Implemented and developed customer service training processes.
Cashier/ Customer Service
Fleetwood Bakery Shop
Mount Vernon, NY
10.2017 - 12.2020
- Assisted customers with sales of baked good and services. Maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Provided training to new employees.
Education
Criminal Justice - Science Education
Tompkins-Cortland Community College
Dryden, NY05.2021
Skills
- Team Development
- Organizational skills
- Patient care coordination
- Strategic Thinker
- Friendly and Positive
- Systems and Software Expertise
- Attention to Detail
- HIPAA compliance
Timeline
Patient Care Coordinator
Eyes on Hudson
08.2025 - Current
Store Manager
Stew Leonard's
07.2021 - Current
Customer Service Representative
Stew Leonard's
12.2020 - 07.2021
Cashier/ Customer Service
Fleetwood Bakery Shop
10.2017 - 12.2020
Criminal Justice - Science Education
Tompkins-Cortland Community College