Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Hi, I’m

Indigo Koonce

Artist
Saint Paul,MN
Indigo Koonce

Summary

Enthusiastic and compassionate customer service professional with a strong background in fast-paced hospitality environments and a passion for creative, community-centered work. Skilled in engaging with diverse audiences, creating welcoming atmospheres, and supporting multi-generational groups with warmth and professionalism. Experienced in facilitating art-based learning through youth workshops and collaborative projects. Committed to equity, inclusion, and fostering spaces where children and families can explore, play, and express themselves through hands-on creativity.

Overview

6
years of professional experience

Work History

Tiny Diner

Server
06.2025 - Current

Job overview

  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

1881 Eating House

Server
07.2024 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Salut Bar Americain

Server
08.2021 - 01.2024

Job overview

  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.

Goodwill Easter Seals

Retail Sales Associate
02.2020 - 07.2021

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

Minneapolis College of Art & Design
Minneapolis

Bachelor of Arts from Graphic Design
05-2025

University Overview

  • Merit Scholarship Recipient
  • 3.60 GPA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Cleanliness standards
  • Team collaboration
  • Guest relations management
  • Relationship management
  • Foreign language proficiency
  • Front-of-house display creation
  • Multitasking and organizatio

Accomplishments

Accomplishments
  • Adapted quickly to changing customer needs and high-volume shifts while maintaining professionalism and care for guest experience.
  • Co-organized and facilitated art workshops for the Native Youth Arts Collective, teaching bookmaking, painting, and design to youth and teens in culturally inclusive spaces.
  • Helped coordinate materials, space setup, and participant engagement for community-based art education events.
  • Trained new staff in customer service best practices, emphasizing clear communication, teamwork, and conflict resolution.
  • Managed multitasking under pressure while remaining calm, approachable, and solution-focused with guests of all ages.
  • Recognized by supervisors for strong interpersonal skills and ability to engage with a wide range of personalities and age groups.
  • Frequently sought out by teammates for support during high-traffic hours due to reliability, team focus, and adaptability.
  • Implemented creative problem-solving approaches to guest concerns, resulting in increased positive feedback and return visits.

Languages

Spanish
Professional Working

Interests

  • Graphic Design and Visual Arts (including painting, drawing, murals, collage, and photography)
  • Performing Musician; professionally trained in Jazz Guitar (SPCPA alum, 2021) and active in local music scene at venues such as The Dakota, 7th Street Entry, Aster Café, and Caydence Records
  • Community Organizer and Activist; involved with Memorialize the Movement and independently led rallies, events, and podcast series Revolution Radio during high school
  • Passionate Reader with interests in social justice, art history, and creative nonfiction
  • Committed to creative youth engagement and the power of art as a tool for social connection and change

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