INDIRA MERCADO
South San Francisco,CA
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
4
4
years of professional experience
Work History
Team Member
Quick Quack Car Wash
Millbrae, CA
01.2025 - Current
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Addressed and resolved customer complaints in polite and professional manner.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Enhanced store security measures, reducing incidents of theft and loss.
Customer Service Clerk
Bart
Oakland
04.2025 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to develop new strategies for handling complex customer situations.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
Package Handler
Federal Express
South San Francisco, CA
12.2024 - 04.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Ofiice Assistant
CFY Construction
Daly City, CA
09.2024 - 12.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Day Receptionist
G&M autobody
San Bruno, CA
11.2023 - 07.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Signed for incoming deliveries and notified employees of packages.
- Used job-related software to update office expense and costs records.
Night Load Crew
Smart&final
San Francisco, CA
09.2023 - 04.2024
- Collaborated with other crew members to efficiently complete missions within established timelines.
- Operated vehicles such as forklifts and tow tractors in order to move ammunition pallets.
- Identified discrepancies between actual stock levels versus expected stock levels in inventory management software applications.
- Updated inventory records following each mission completion or supply transfer.
- Communicated effectively with supervisors and other team members regarding mission progress.
Production Associate
Tesla
Fremont, California
07.2022 - 07.2023
- Demonstrated strong attention to detail while inspecting products for quality assurance purposes.
Night Cashier
Shell gasoline
San Francisco, California
08.2021 - 08.2022
- Handled cash and credit card payments with accuracy.
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
Day Receptionist
Arcos
South San Francisco, California
01.2022 - 04.2022
- Trained new associates on proper use of equipment and safety protocols.
- Established positive relationships with co-workers by demonstrating excellent interpersonal skills.
- Followed procedures, methods and sequence of operations in performing daily tasks.
- Adhered to all safety procedures and regulations in the workplace.
- Organized work area to ensure efficient workflow processes were maintained.
Education
Certification in nutrition Assistant -
City college of San Francisco
San Francisco, CA06.2009
High School Diploma -
life learning Academy
San Francisco, California06.2004
Skills
- Typing 35 wpm
Languages
English
Native or Bilingual
Timeline
Customer Service Clerk
Bart
04.2025 - 04.2025
Team Member
Quick Quack Car Wash
01.2025 - Current
Package Handler
Federal Express
12.2024 - 04.2025
Ofiice Assistant
CFY Construction
09.2024 - 12.2024
Day Receptionist
G&M autobody
11.2023 - 07.2024
Night Load Crew
Smart&final
09.2023 - 04.2024
Production Associate
Tesla
07.2022 - 07.2023
Day Receptionist
Arcos
01.2022 - 04.2022
Night Cashier
Shell gasoline
08.2021 - 08.2022
Certification in nutrition Assistant -
City college of San Francisco
High School Diploma -
life learning Academy