Lillian Ortiz
Chicago,IL
Summary
Meticulous Cleaner with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability.
Overview
9
9
years of professional experience
Work History
Cleaning Crew Member
Able Services
Chicago, IL
09.2023 - Current
- Swept and mopped floors in public areas.
- Swept, mopped and sanitized wooden and tile floors.
- Cleaned windows, door frames, and sills.
- Vacuumed carpets, furniture, and upholstery.
- Emptied trash cans and replaced liners.
- Dusted furniture, fixtures, and other surfaces.
- Provide excellent customer service when interacting with residents or colleagues.
- Stock restrooms with paper products and soap dispensers.
- Collect trash from floors within hallways, bathrooms and work areas.
- Report any damages or repairs needed to supervisor immediately.
- Maintained janitorial closets in a clean, organized manner.
- Respond to emergency cleaning requests to meet client expectations.
Team Leader
Pinnacle Furnished Suites
Chicago, IL
07.2020 - 08.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Ensured compliance with all safety regulations in the workplace.
- Maintained daily inventory to facilitate successful material distribution.
- Held monthly staff meetings to discuss issues and brainstorm solutions.
Cleaning Crew Member
Just Clean IT
Chicago, IL
05.2017 - 08.2023
- Supervised, interviewed, and trained employees for housekeeping department.
- Coordinated activates with other departments and and ensured that services were provided in efficient and timely manner.
- Inspected work performed and ensured that it meets specifications and established standards.
- Performed or assisted with cleaning duties as necessary.
- Conferred with staff and resolved performance and personal problems, and discussed company polices.
Customer Service Representative
Family Dollar Stores Inc
Chicago, IL
05.2015 - 12.2017
- Received, recorded, and bank cash, debit/credit card and checks.
- Scanned, read, and updated incoming store records materials and determined how and where they should be classified or filed in.
- Stocked inventory: Stocked shelves, racks, cases, bins, and labels with new or transferred merchandise.
- Cashier: Itemize and totaled customer merchandise selection at checkout counter, used cash register, and accepted cash or charged cards for purchases.
- Compared merchandise invoices to items and verified actuality received and ensured that shipments were correct.
Education
Training Certificate -
Employment & Employer Services
Chicago, IL06-2019
High School Diploma -
Continental Academy
Coral Springs, FL02-2003
Skills
- Typing 35 WPM
- Microsoft Excel
- Microsoft Outlook
- High-Energy Attitude
- Customer Service
- Adaptive Team Player
- Positive and Professional
- Multi-Task Management
- Follow-Up Skills
- Problem-Solving Abilities
- Bilingual (Spanish Speaking)
References
References available upon request.
Timeline
Cleaning Crew Member
Able Services
09.2023 - Current
Team Leader
Pinnacle Furnished Suites
07.2020 - 08.2023
Cleaning Crew Member
Just Clean IT
05.2017 - 08.2023
Customer Service Representative
Family Dollar Stores Inc
05.2015 - 12.2017
Training Certificate -
Employment & Employer Services
High School Diploma -
Continental Academy