Indira Mukanova
Brooklyn
Summary
Dynamic professional with a proven track record at MTS Medical Supply, excelling in customer service and conflict resolution. Skilled in time management and active listening, I enhanced customer loyalty through empathetic support and effective problem-solving. Additionally, my sewing expertise as a seamstress at Maria's Alterations showcases my commitment to quality and precision.
Overview
3
3
years of professional experience
Work History
Seamstress
Maria's Alterations
02.2023 - Current
- Altered and hemmed [Type] and [Type] garments to create custom-fitted styles.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
Customer Service Representative
MTS Medical Supply
01.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Bachelor of Science - Academic Degree of Bachelor in Service Sector
RSPE "Academician Y.A. Buketov KSU"
Karaganda, Kazakhstan06-2011
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
Languages
English
Professional Working
Russian
Native or Bilingual
Interests
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
Timeline
Seamstress
Maria's Alterations
02.2023 - Current
Customer Service Representative
MTS Medical Supply
01.2022 - 11.2022
Bachelor of Science - Academic Degree of Bachelor in Service Sector
RSPE "Academician Y.A. Buketov KSU"
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