Indira Rivera
El Paso
Summary
To secure a full time career opportunity to fully utilize my experiences and skills, while making a significant contribution to the success of the company.
Overview
9
9
years of professional experience
Work History
BDC Service Representative
Casa Ford Lincoln
08.2024 - Current
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Delivered product and service information to customers and identified upselling opportunities to maintain and increase income streams from customer relationships.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
Bilingual Consumer Success Representative
Realtor.com
03.2021 - Current
- Connect first-time home buyers and investors to loan officers and agents in their area
- Help sellers connect with real estate agents
- Responsible for making an average of 300 calls to customers in a day
Medical Claim Processor
HGS
12.2018 - 03.2020
- Responsible for meeting a daily goal of submitted and billed medicare claims
- Researching patient documents and data entry
Data Entry Operator
DataMark, Inc.
07.2018 - 09.2018
- Ensure clients receive documents requested
- Meet daily goals of claims required
- Work on tasks such as CDs, exceptions, and coms
Data Entry Clerk
Capgemini
02.2016 - 03.2018
- Responsible for meeting the daily goal of the submitted medical forms
Customer Service Representative
LexiNexis
12.2016 - 04.2017
- Responsible for gathering clients information to provide them with death, birth, divorce and marriage certificates
Education
Associate's -
El Paso Community College
El Paso, Texas04-2015
Diploma -
J M Hanks High School
El Paso, Texas05.2013
Skills
- Persuasive Speaking Skills
- Ability to Use Positive Language
- Clear Communication Skills
- Effective Listening
- Exceptional Computer and Phone Knowledge
Languages
English
Full Professional
Spanish
Full Professional
Timeline
BDC Service Representative
Casa Ford Lincoln
08.2024 - Current
Bilingual Consumer Success Representative
Realtor.com
03.2021 - Current
Medical Claim Processor
HGS
12.2018 - 03.2020
Data Entry Operator
DataMark, Inc.
07.2018 - 09.2018
Customer Service Representative
LexiNexis
12.2016 - 04.2017
Data Entry Clerk
Capgemini
02.2016 - 03.2018
Associate's -
El Paso Community College
Diploma -
J M Hanks High School
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