I spend a lot of time outside in the woods I'm planning on going back to school to get a forestry degree I'd like to become a park ranger
Indiya Lawson
Beckley,WV
Summary
Dedicated business, sustainability, and entrepreneurship student with two years of academic focus. Active participant in college clubs, showcasing strong leadership and teamwork skills. Committed volunteer for youth philanthropy group, aiding donation efforts for veterans at the VA hospital. Experienced in assisting with prosthetic mail-out orders during summer internship at the VA hospital.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Server
WC Workshop
06.2023 - Current
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Fredrick House Bed & Breakfast
09.2022 - 05.2023
Land Surveyor Assistant
Wilkinson Surveying LLC
06.2018 - 03.2020
- Located monuments and natural geographical features to report on legal boundaries of over Number commercial lots using metes-and-bounds method.
- Followed local, regional and national guidelines for land surveying.
- Performed field calculations to complete assessments.
- Assisted surveyor with volumetric surveys of landfills, lakes and retention ponds.
McDonalds Crew Member
McDonald's Restaurant
11.2020 - 02.2021
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
Education
Bachelor Of Arts - Business Sustainability
Mary Baldwin University
Staunton, VAWoodrow Wilson High School
Beckley, WV05-2021
Skills
- Team member support
- Food inspection
- Hostess support
- Daily specials memorization
- Table resetting
- Check payment processing
- Quality control
- Effective customer upselling
- Food spoilage prevention
- Guest engagement
- Calm demeanor
- Item promotion
- Table bussing
- Table setting
- Task prioritization
- Dining area maintenance
- Order accuracy
- POS operation
- Dining customer service
- Take-out service
- Safe food handling
- Supply restocking
- Menu memorization
- Menu item recommendation
- Exceptional customer service
Certification
Certified in Microsoft Word and PowerPoint.
Food Handlers Card
Interests
Timeline
Server
WC Workshop
06.2023 - Current
Server
Fredrick House Bed & Breakfast
09.2022 - 05.2023
McDonalds Crew Member
McDonald's Restaurant
11.2020 - 02.2021
Land Surveyor Assistant
Wilkinson Surveying LLC
06.2018 - 03.2020
Bachelor Of Arts - Business Sustainability
Mary Baldwin University
Woodrow Wilson High School