Open To Work
Indiya Williams
Pensacola,FL
Summary
Dedicated Customer Service Representative with over three years of experience delivering exceptional service and more than one year of expertise in patient registration within a hospital environment. Currently pursuing a degree in Business Administration with a 3.75 GPA, reflecting a commitment to professional growth and excellence. Proficient in patient intake, insurance verification, and providing compassionate, efficient service in fast-paced healthcare settings. Eager to leverage strong communication and organizational skills to contribute meaningfully in a dynamic professional role.
Overview
4
4
years of professional experience
Work History
Registration Representative 1 – Nine Mile
Baptist Health Care
09.2024 - Current
- Acts as the initial greeter for all patients/visitors entering the facility.
- Completes all registrations in a professional, accurate and customer-oriented timely manner.
- Accurately collects patient demographic and insurance data to ensure appropriate reimbursement and claim filing.
- Utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company.
Customer Service Representative/Cashier
Home Depot
04.2024 - 09.2024
- Ensured inventory accuracy
- Maintained a safe and organized area to ensure the highest quality customer service experience
- Processed checkout, returned transactions, and maintained the self-checkout area.
- Proactively assisted customers with their transactions, questions, and assisted with finding desired products.
Daycare Primary Teacher
Holly’s Adventures Learning Center
10.2023 - 09.2024
- Supervised and monitored the safety of children.
- Prepared and organized mealtimes and snacks for children.
- Helped children keep good hygiene.
- Changed the diapers of infants and toddlers.
- Organized activities or implemented a curriculum that allowed children to learn about the world and explore their interests.
Cashier
Dollar Tree
06.2022 - 07.2024
- Ensured quality presentations by restocking inventory.
- Operated assigned cash register and performed all sales transactions.
- Provided top-class service to customers, exceeding their expectations.
- Created a friendly, pleasant, and cooperative environment with customers, supervisors, and colleagues consistently.
Education
Business Administration
Pensacola State College
Pensacola, FL05-2026
High School Diploma -
Pine Forest High School
Pensacola, FL05-2023
Skills
- Strong computer, organizational, and customer service skills
- PSC Fundamentals of Written Communication Credential 2023
- Certified Internet Web Professional Network Technology Associate Certificate 2020
- Certified Internet Web Professional Business Associate Certificate 2019
- ICT Cybersecurity Essentials Digital Tools Certificate 2019
- Microsoft Office Specialist – Office Word Certificate
Timeline
Registration Representative 1 – Nine Mile
Baptist Health Care
09.2024 - Current
Customer Service Representative/Cashier
Home Depot
04.2024 - 09.2024
Daycare Primary Teacher
Holly’s Adventures Learning Center
10.2023 - 09.2024
Cashier
Dollar Tree
06.2022 - 07.2024
Business Administration
Pensacola State College
High School Diploma -
Pine Forest High School