Summary
Overview
Work History
Education
Skills
Timeline
Generic

INDIYAH RUSH WILLIAMS

Rowlett,Texas

Summary

Professional with empathy and a strong focus on customer service seeking a more significant role at a larger retail establishment. Three years of experience answering questions over the phone and in person in a retail store where I used my creative thinking and problem-solving skills to keep a 99% satisfaction rate. Advocating and educating patients is a strong suit of hers. Accomplished at providing immediate care and collaborating with colleagues to ensure successful practices. Highly effective and at ease working with people at all levels of an organization.

Overview

7
7
years of professional experience

Work History

Business Manager

Unicorn Lash Queens Studio
01.2019 - Current
  • Locate and engage teams that will benefit from process improvement
  • Created and organized business products
  • Led a team of 50 people in sales and service operations
  • Managed the company's supply and equipment inventory based on forecasts and needs
  • Maintained a positive, outgoing demeanor when dealing with customers and vendors.

Customer Service Representative

Enterprise
03.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Director

Premier Suites
01.2018 - 09.2021
  • Entered financial information and payments to guarantee accurate and on-time payments for 250 employees and 12 vendors
  • Created an annual budget and a comprehensive plan to help the company meet its goals while staying on budget
  • Organized and carried out efficient month-end, quarterly and year-end processes
  • Reconcile account information and report figures in general ledger by comparing to bank account statement each month.

Education

Business Management - Bachelor -

Lamar University
Beaumont, TX
01.2024

Business Management - Associate -

Dallas College Eastfield Campus
Mesquite, TX
01.2022

High School -

Rowlett High School
Rowlett, TX
01.2020

Skills

  • Customer Service
  • Daily operations
  • Policy and program development
  • Business Strategy
  • Communication
  • Networking
  • Negotiation

Timeline

Customer Service Representative

Enterprise
03.2022 - 08.2023

Business Manager

Unicorn Lash Queens Studio
01.2019 - Current

Director

Premier Suites
01.2018 - 09.2021

Business Management - Bachelor -

Lamar University

Business Management - Associate -

Dallas College Eastfield Campus

High School -

Rowlett High School
INDIYAH RUSH WILLIAMS