Indra Fernandez
Fairfax,VA
Summary
Accomplished Operations Manager with expertise in supervising and optimizing daily operational functions, dedicated to fostering continuous improvement. Demonstrates an exceptional ability to revitalize underachieving units into prosperous entities, leveraging astute resourcefulness and profound business insight. Exhibits a strategic, analytical approach, underpinned by a 10-year track record of distinguished performance within the industry.
Overview
7
7
years of professional experience
Work History
Operations Manager
Pacific Dental Services
Alexandria, VA
10.2021 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables, and miscellaneous operations expenses.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Recruited, hired, and developed office teams to offer best-in class patient care.
- Supervised and led a team of dental providers and support staff of 12.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers.
District Training Manager
T-Mobile
Richmond, VA
07.2017 - 10.2021
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Trained and mentored new personnel hired to fulfill various roles.
Assisted in analyzing and assessing training and development needs for multiple stores and individuals. - Prepared annual budget, scheduled expenditures and analyzed variances.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Drove sales and planned promotional and local store marketing activities.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing enterprise targets.
- Created in-depth training manual for all employees.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Graphic Design
Atlantic University College
Guaynabo, PRSkills
- Accounts Payable and Accounts Receivable
- Contract Management and Development
- Customer Relationship Management
- Employee Onboarding
- Financial Management
- Fluent in English and Spanish
- Goals and Performance
- Inventory Management
- Market Growth
- Multi-Unit Operation Management
- Order Fulfillment
- Full Cycle Recruiting
- Research and Analysis
- Schedule Management
- Social Media Marketing
- Strategic Partnership
- Team Building/Leadership
- AdvancedMD Software
- EagleSoft Software
- Epic Software
Timeline
Operations Manager
Pacific Dental Services
10.2021 - Current
District Training Manager
T-Mobile
07.2017 - 10.2021
Bachelor of Arts - Graphic Design
Atlantic University College
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