Indy Arocha
Windermere,FL
Summary
Customer-oriented sales professional with +20 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
22
22
years of professional experience
Work History
Sales Representative
Nineteen Structure Corp.
Orlando, FL
11.2020 - 12.2023
- Developed key customer relationships to increase sales.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained accurate records of all sales and prospecting activities.
Sales Associate
DSG Dynamics Services
Orlando, FL
03.2018 - 10.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Negotiated contracts with customers to secure sales deals.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Contract Administration Superintendent
Venezuelan Oil Petroleum Company
06.2008 - 05.2017
- Charter in or out according to tonnage requirements.
- Consolidate all Pre-fixture activities to assure proper charter party negotiations, maintaining effective communication with owners, Charterers and brokers.
- Coordination and control of Agency appointment and nomination, pro-forma invoicing, and accounts disbursements.
- In charge of Charter in – Charter Out fleet to maximize vessel laden time and increase TCE values.
- Post Fixture Operations Negotiations of Claims ,and Demurrage
Commercial Administration Analyst
Venezuelan Oil Petroleum Company
10.2001 - 06.2008
- Fleet's accounts receivables/payables (insurances, services, general).
- Preparation of vouchers, journal entries, and account banks reconciliations.
- Collected, analyzed, and organized data from various sources and prepared financial reports for monthly operations meetings.
- Monitored and analyzed department annual budget throughout the year to ensure proper allocation.
- Assist Project Manager with insurances issues.
- Review and approve statements from customers and suppliers.
- Load SAP of purchase orders and invoices.
- Control, payment, and nomination Agencies
Education
Associate of Science - Accounting And Business Management
La Victoria Experimental Technological University
07-2000
High School Diploma -
Immaculada Concepcion High School
07-1992
Continous Education
Skills
- Client Service
- Competitor Research
- Revenue Generation
- Sales Development
- Sales Closing
- Retention Strategies
Languages
Spanish
Full Professional
Timeline
Sales Representative
Nineteen Structure Corp.
11.2020 - 12.2023
Sales Associate
DSG Dynamics Services
03.2018 - 10.2020
Contract Administration Superintendent
Venezuelan Oil Petroleum Company
06.2008 - 05.2017
Commercial Administration Analyst
Venezuelan Oil Petroleum Company
10.2001 - 06.2008
Associate of Science - Accounting And Business Management
La Victoria Experimental Technological University
High School Diploma -
Immaculada Concepcion High School
Continous Education
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