Summary
Overview
Work History
Education
Skills
Timeline
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Inell Smith

Mount Prospect,IL

Summary

Strong communication skills Ability to multitask.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Uses independent decision-making skills and sound judgment to positively impact company success.

Reliable Shift Leader with over 5 years in the management industry.

Excellent motivational leader successfully communicates duties and tasks.

Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

5
5
years of professional experience

Work History

Shift Lead Supervisor

Circle K Gas Station
11.2020 - Current
  • 3+ year experience working in retail
  • Strong leadership skills, Using customer service skills to fix any issues job related
  • Money management
  • Inventory books
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Patient Service Representative

Lawndale Christian Health Center
07.2019 - 10.2020
  • Appointment scheduling, temperature screener
  • Answer over 50+ inbound calls on switchboard operator, process app and schedule if necessary
  • Complete patient registration and verify insurance, assist with referrals, collect payments
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Housekeeper

Elmhurst Hospital
09.2018 - 06.2019
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Cleaned and disinfected over 20+ patient exam rooms, Also surgery suites, and common areas to promote sanitary treatment and services environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Cashier

Speedway Gas Station
06.2018 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Increased sales by 10%

Education

High School diploma -

Austin Career Academy
Chicago, IL
06.2020

Skills

  • Insurance Information Collection
  • Family Medicine
  • Document Filing
  • Medical Insurance
  • Patient Registration
  • Hospitality Environments
  • Routine Cleaning Plans
  • Issue Resolution
  • Brand Loyalty
  • Lead Generation

Timeline

Shift Lead Supervisor

Circle K Gas Station
11.2020 - Current

Patient Service Representative

Lawndale Christian Health Center
07.2019 - 10.2020

Housekeeper

Elmhurst Hospital
09.2018 - 06.2019

Cashier

Speedway Gas Station
06.2018 - 09.2018

High School diploma -

Austin Career Academy

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Inell Smith