Ines Uwamahoro
Framingham,MA
Summary
A well-organized individual with an unwavering commitment to customer/consumer service, and the ability to build productive relationships, resolve complex issues and work well under pressure. Able to work with high levels of accuracy, listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access representative
MetroWest Medical center
- Greet and register patients, obtaining demographic and financial information.
- Process copayments and assist with insurance authorizations and pre-certifications.
- Answer a high volume of patient phone calls and emails, ensuring timely and professional responses.
- Attach medical orders to patient charts and generate patient letters.
- Assist with other administrative tasks as needed.
- Processed financial transactions, including payments and account adjustments, with high accuracy.
- Balanced cash drawer and reconciled daily transactions.
- Handled client issues with tact, counseled patients on available options, and escalated complex cases as needed.
- Maintained compliance with institutional policies including verification of identification, financial responsibility, and confidentiality protocols.
Medical Outreach Case Manager
Maine Health
01.2023 - 01.2024
- Medical Outreach Case Manager (MOCM) is a professional social services position that is responsible for the provision of case management services and achievement of positive intervention outcomes for assigned clients. works on-going with patient caseloads, delving deeper into more medically and socially challenging issues and health needs, addressing barriers for patients. assisting with navigating the system, providing education and advocacy and assisting with applications, goals, and completion of paperwork. MOCM ensures that client service delivery practices are ethical, culturally competent, respectful of diversity and inclusion, welcoming, and geared to customer service satisfaction. MOCM works in collaboration with various departments across the Maine Health system and outside agencies to achieve the desired outcomes for our client
Mental Health Direct Care Professionals
Opportunity Alliance
01.2023 - 01.2024
- The Relief Residential Services Technician positions provide direct service in the residential group care or transitional living setting. As a direct care worker and mental health support specialist we help residents with:
- Providing personal support and supportive counseling to our residents.
- Be part of a clinical team utilizing the tasks of daily living as instrumental treatment components while also helping to create a sense of permanency with a home like environment.
- Contribute to identifying needs or emerging needs, physical and mental health wellbeing, medication administration, personal support, watchful oversight, and milieu management
- Contribute to maintaining a clean and organized facility and in maintaining staff office, charts and documentation.
Coverage Case Manager
Maine Health
01.2022 - 01.2023
- The Coverage Case Manager (CCM) serves as a resource for clients in addressing the social determinants of health. This position collaborates with various departments, including the Central Billing Office, to coordinate payment for care, facilitate the exchange of necessary forms and information for the client, and connect clients to other community resources as needed. The CCM is responsible for screening program members for eligibility in local, state and federal programs such as Maine Care, Free Care, General Assistance, Medicare Savings Programs, etc., and assisting with other tasks related to enrollment, reenrollment, prescription assistance, case management, and other projects as assigned to ensure members can access care as necessary. Provides in depth research, information and connection to available community resources.
Teller
Cport Credit Union
01.2021 - 01.2022
- Greet customers and provide prompt, courteous service.
- Process routine transactions, including deposits, withdrawals, transfers, loan payments, and check cashing.
- Verify customer identification and ensure accuracy of all transactions.
- Balance cash drawer daily and resolve discrepancies.
- Answer customer questions about accounts, products, and services.
- Refer customers to appropriate banking staff for complex services such as loans or investments.
- Promote and cross-sell bank products (credit cards, savings accounts, online banking, etc.).
- Maintain confidentiality of customer and bank information.
- Follow all security, compliance, and regulatory procedures.
Housing Stability Case Manager
ProsperityME
01.2021 - 01.2022
- Conducted client interviews, assessments, and assisted participants in developing case plans.
- Coordinated with support staff to meet stabilization and retention goals.
- Served as a liaison between participants and property owners, helping with crisis and landlord communications.
- Connected participants to community-based supports and health services.
- Developed and maintained accurate written case records including intake, assessment, ongoing plans, and progress notes.
- Provided direct customer service, ensuring that clients’ concerns were addressed with professionalism and confidentiality.
- Promoted financial literacy by assisting participants with payment schedules, transfers, and benefit enrollment.
Education
Bachelor’s Degree - business and Economics
Universite Libre de Kigali
01.2013
Skills
Demonstrated expertise in Microsoft Office applications to enhance productivity
Facilitated English language instruction to enhance communication skills
Facilitated French language instruction to enhance communication skills
Assisted in project coordination to meet deadlines and objectives Supported team members in achieving project goals Contributed to effective communication among stakeholders
Certification
- Direct Support Professional
- CPR-FIRST AID
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Medical Outreach Case Manager
Maine Health
01.2023 - 01.2024
Mental Health Direct Care Professionals
Opportunity Alliance
01.2023 - 01.2024
Coverage Case Manager
Maine Health
01.2022 - 01.2023
Teller
Cport Credit Union
01.2021 - 01.2022
Housing Stability Case Manager
ProsperityME
01.2021 - 01.2022
Patient Access representative
MetroWest Medical center
Bachelor’s Degree - business and Economics
Universite Libre de Kigali