Inez Jaques
Phoenix,AZ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Terros Health
1642 S. Priest Dr
02.2025 - Current
- Managed comprehensive case plans ensuring alignment with client needs and organizational goals.
- Coordinated multidisciplinary team meetings to facilitate client progress and resource allocation.
- Developed and implemented individualized treatment plans in collaboration with clients and healthcare professionals.
- Monitored client outcomes to assess effectiveness of interventions and make necessary adjustments.
- Provided crisis intervention support to clients, enhancing immediate access to mental health resources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Healthcare Relations Specialist
Terros Health
Tempe, AZ
04.2023 - 02.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for guests, enhancing operational efficiency.
- Developed strong relationships with clients, fostering a welcoming environment for repeat visits with SMI population.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Checked patient insurance, demographic, and health history to keep information current.
Benefits Specialist
Conduent
Tempe, AZ
01.2020 - 04.2023
- Resolved employment-related disputes through proactive communication.
- Checked employees’ benefits enrollment for accuracy and inputted all data into software.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Department Manager
Walmart Supercenter
Phoenix, AZ
04.2013 - 12.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed overstocking, restocking and inventory control procedures during 1st shift.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Education
Associates Degree - Medical Specialties
College America
Phoenix, AZ01-2012
GED - undefined
Rio Salado College Thomas
Phoenix, AZ01-2010
Skills
- Multi-Task Management
- Quick learner
- Excellent communication
- Customer satisfaction
- Customer service
- Active listening
- Organization and multitasking
- Documentation and reporting
- Decision-making
Certification
- CPR Certified 4/2026-4/2028
- Level 1 fingerprint clearance.
Timeline
Case Manager
Terros Health
02.2025 - Current
Healthcare Relations Specialist
Terros Health
04.2023 - 02.2025
Benefits Specialist
Conduent
01.2020 - 04.2023
Department Manager
Walmart Supercenter
04.2013 - 12.2022
GED - undefined
Rio Salado College Thomas
Associates Degree - Medical Specialties
College America