Jonelis Mayor Dishmey
Laurelton,NY
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Hardworking employee with customer service, multitasking and time management abilities.
Overview
3
3
years of professional experience
Work History
Case Manager
Platinum Community Care
Long Island City, NY
01.2023 - Current
- As a case manager working with immigrants I provide support and guidance to individuals navigating their immigration process.
- Provided them with access to legal services, healthcare, housing, and educational opportunities.
- Maintained accurate case records and documentation according to agency guidelines.
- Monitored client progress through regular follow-up contacts.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assisted individuals with eligibility for available benefits.
Administrative Assistant
Dishmey Power System
Queens, NY
04.2022 - 12.2023
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
Waitress
Punto Rojo
Jamaica, NY
04.2021 - 04.2022
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
Education
Bachelor of Science - Business Administration And Management
Baruch College, Borough of Manhattan Community, Borough of Manhattan Community College
Manhattan, NY05-2025
Business Administration
Borough of Manhattan Community College
06.2022
Queens Preparatory Academy
06.2020
Skills
- Critical Thinking
- Crisis Intervention
- Strong Interpersonal Skills
- Dedicated Team Player
- Highly Organized
- Strategic Planning
- Performance Improvement
- Multi-Task Management
- Professional Communication
- Community Outreach
Timeline
Case Manager
Platinum Community Care
01.2023 - Current
Administrative Assistant
Dishmey Power System
04.2022 - 12.2023
Waitress
Punto Rojo
04.2021 - 04.2022
Bachelor of Science - Business Administration And Management
Baruch College, Borough of Manhattan Community, Borough of Manhattan Community College
Business Administration
Borough of Manhattan Community College
Queens Preparatory Academy
Similar Profiles
Arnelle ShallowArnelle Shallow
Case Manager Supervisor at Platinum Community CareCase Manager Supervisor at Platinum Community Care
LAURA SERNA-ROJASLAURA SERNA-ROJAS
Caseworker at Platinum Community CareCaseworker at Platinum Community Care
Starlin RomanStarlin Roman
Caseworker at Platinum Community CareCaseworker at Platinum Community Care
Crystal LewisCrystal Lewis
Case Manager at Platinum Community CareCase Manager at Platinum Community Care
BRIANNA MCLEACHBRIANNA MCLEACH
Sales Associate at PrimarkSales Associate at Primark