Inez Johnson
San Diego,CA
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 7 years of experience in customer service.
Overview
7
7
years of professional experience
Work History
Consumer Support Analyst
PNC Bank
Brecksville, OH
10.2018 - 11.2021
- Developed strong rapport with customers and created positive impression of business.
- Listened to each customer's needs, accurately answered questions, identified problems and presented solutions.
- Provided primary customer support to internal and external customers.
- Maintained accurate and current customer account data with digital information updates.
- Managed over 60 customer calls per day.
Customer Service Representative
Revenue Group
Cleveland, OH
07.2016 - 09.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered constant flow of customer calls with minimal wait times.
Assistant Manager
On The Spot Automotive
Cleveland, OH
06.2013 - 06.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fostered relationships with vendors to promote positive working relationships.
Education
No Degree -
Cleveland State University
ClevelandHigh School Diploma -
Cleveland Central Catholic
Cleveland06.2014
Skills
- Customer Service Support
- Organizational Skills
- Documentation Development
- Software Evaluation
- Tracking and Documentation
- Microsoft Windows and Office
- Friendly and Patient
- Collaborative Team Player
- Attention to Detail
- Account Administration
Timeline
Consumer Support Analyst
PNC Bank
10.2018 - 11.2021
Customer Service Representative
Revenue Group
07.2016 - 09.2018
Assistant Manager
On The Spot Automotive
06.2013 - 06.2015
No Degree -
Cleveland State University
High School Diploma -
Cleveland Central Catholic