Infinite Ahmad
Bayonne,NJ
Summary
Detail-oriented and dependable professional with experience in both IT support and retail stock operations. Strong background in troubleshooting, inventory management, and maintaining organized, efficient stockrooms. Proven ability to handle high-volume workloads, support team operations, and ensure accurate inventory and timely replenishment. CompTIA A+ certified with hands-on technical and operational experience in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Consultant Agent
Best Buy
White Plains, New York
06.2026 - 10.2026
- Repaired Desktops, Laptops, Phones and iOS Devices while doing function checks on televisions and electronic devices.
- Virus removal, Software installation, Hardware installation and Repair.
- Consulted customers on Best Buy products, services, and solution options.
- Demonstrated product features, functions, and compatible accessories.
- Supported order pickup, returns, and exchanges using store procedures.
- Coordinated with Geek Squad on installation and service requests.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Coordinated device drop-offs and pickups with repair and service teams.
Field Technician
Dish Cable
12.2025 - 06.2026
- Diagnose and resolve technical issues related to cable and satellite systems
- Perform troubleshooting and maintenance of video and connectivity services
- Align, point, and peak satellite dishes to ensure optimal signal strength
- Utilize Oracle Field Service ticketing system to manage service calls and updates
- Install and configure cable receivers and related equipment
- Educate customers on products and services, identifying upsell opportunities
- Conduct video repairs and service restorations in residential settings
- Safely operate and maintain company service vehicles
- Use specialized tools such as satellite meters (Satellite Buddy) for signal testing and calibration
Computer Technician (Consultant)
ICP Consulting
08.2025 - 11.2025
- Provisioned, configured, and deployed up to 3,000 laptops per day for the NYC public school system
- Etched systems with company branding
- Installed SIM cards and resolved connectivity issues
- Troubleshot laptops, iPads, and iOS devices
- Created labeling and performed quality control for over 150,000 devices
- Packaged and shipped large volumes of laptops daily
Computer Technician
Infinise Outsourcing
06.2024 - 02.2025
- Diagnosed software, hardware, and connectivity issues
- Installed and configured desktops, printers, and network cabling
- Trained administrators and provided helpdesk support
- Repaired Chromebooks and performed OS reinstalls
- Maintained IT compliance and equipment standards
Computer Technician
Alston Partners
12.2022 - 06.2024
- Repaired Chromebooks and system hardware
- Resolved malware, OS, and software issues
- Handled BIOS configuration and diagnostics
- Supported AV setups in classroom environments
Stock Associate
Zumiez
02.2020 - 01.2022
- Received, unpacked, and organized incoming merchandise in the stockroom
- Maintained accurate inventory levels and assisted with cycle counts
- Replenished sales floor stock and ensured proper product placement
- Processed online orders and prepared items for pickup/shipping
- Handled returns and restocked merchandise efficiently
- Kept stockroom clean, organized, and compliant with safety standards
Stock Associate
Guess
12.2019 - 01.2020
- Assisted with receiving shipments and organizing stockroom inventory
- Labeled, sorted, and stored merchandise for easy accessibility
- Replenished merchandise on the sales floor as needed
- Maintained stockroom organization and cleanliness
- Supported inventory counts and loss prevention procedures
Education
CompTIA A+ Certification -
City University of New York
01-2024
Parsons School of Design
New York, NY01-2020
Skills
- Inventory Management & Stock Replenishment
- Device troubleshooting
- Hardware repair
- Software installation
- Network configuration
- Ticket management
- Customer support
- Technical consulting
- Equipment deployment
- Customer relationship management
- Stockroom Organization & Merchandising
- Shipping, Receiving & Order Fulfillment
- Cycle Counts & Inventory Accuracy
- Loss Prevention Awareness
- Time Management & Multitasking
- IT Support & Helpdesk Assistance
- Hardware & Software Troubleshooting
- Windows, macOS, Chrome OS
- Computer Assembly & Configuration
- Printer & Peripheral Repair
- Networking & Cable Management
- Google Workspace, Active Directory (Basic)
- Remote Diagnostics
- Virus/Malware Removal
- AV Equipment Support
- Security Compliance
Timeline
Consultant Agent
Best Buy
06.2026 - 10.2026
Field Technician
Dish Cable
12.2025 - 06.2026
Computer Technician (Consultant)
ICP Consulting
08.2025 - 11.2025
Computer Technician
Infinise Outsourcing
06.2024 - 02.2025
Computer Technician
Alston Partners
12.2022 - 06.2024
Stock Associate
Zumiez
02.2020 - 01.2022
Stock Associate
Guess
12.2019 - 01.2020
CompTIA A+ Certification -
City University of New York
Parsons School of Design