Inga Friendship
Baton Rouge,LA
Summary
Well-qualified Supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Property Manager
EVU Residential
Baton Rouge, LA
01.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed and executed plan to achieve and maintain 97% or better rate of occupancy.
- Trained and motivated leasing staff during bi-monthly trainings.
HOA Property Manager
Lewis Companies
Baton Rouge, LA
11.2020 - 01.2022
- Oversaw, inspected and managed HOA bylaws, restrictions and covenants for over 15 subdivisions. Assisted homeowners, closing attorneys, and realtors with HOA questions, issues or concerns. Worked side-by-side with builders, developers, and construction workers on creating budgets, plat maps, compliance regulations, in addition to complying with local & federal requirements for newly developed subdivisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Drove operational improvements which resulted in savings and improved profit margins
- Worked with customers to understand needs and provide excellent service
- Created plans and communicated deadlines to complete projects on time
- Exceeded goals through effective task prioritization and great work ethic
- Participated in team-building activities to enhance working relationships
Accounting Clerk
Keyfinders Realty, Inc.
Baton Rouge, LA
06.2018 - 10.2020
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Balanced reports to submit for approval and verification.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Managed accounting records and performed dues-ins and dues-outs tasks.
- Investigated and resolved internal accounting variances to keep records current and above 97% occupancy.
- Reported financial data and updated financial records in ledgers and journals.
- Evaluated employee expense reports and verified accuracy.
- Completed biweekly payroll for company personnel.
- Completed financial reports to inform managers and stakeholders.
- Tracked expenses and inventory purchases against budget guidelines.
- Prepared reports for upper management detailing key financial metrics
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
- Managed expense, capitalization, amortization and spend data.
- Reviewed and revised budgets to support spending.
- Built and professionally developed highly competent team of accounting professionals.
Property Manager
Huff Management
Baton Rouge, LA
09.2013 - 02.2018
- Ensured budget guidelines were met
- Kept up with industry relevant issues and topics to incorporate into planning and decision making
- Evaluated financial performances and seasonal trends to identify and implement solutions for potential staffing, maintenance and marketing needs.
- Improved resident retention by 30% by shopping comps, preparing marketing surveys to generate traffic and oversaw resident functions.
- Obtained vendors for each product and maintained all vendor/contractor communications regarding scheduling, billing and other relations.
- Walked and inspected apartment community daily to address needs. Verified status of vacant, make-ready units to see standards were met as required.
- Followed up on all maintenance service request for resident satisfaction, in person, by email and phone calls.
Tax Analyst
La. Department Of Reveneue
Baton Rouge, LA
05.2009 - 05.2013
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed decisions.
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
- Researched tax issues and stayed 100% current on all federal and state tax laws.
- Calculated estimated and tax liabilities and issued payment instructions to facilitate timely corporate tax payments.
Property Manager
Sable Chase Apartments
Baton Rouge, LA
06.2004 - 03.2008
- Managed, leased and maintained 97% occupancy rate by advertising vacancies and obtaining referrals.
- Contracted with tenants by negotiating leases and collecting security deposits.
- Input payroll, distributed accounts payables, input rent payments, invoices, and data, posted late notices and evictions notices monthly.
- Handled bank deposits, printed reports, including rent rolls, occupancy status and delinquency reports.
- Inspected and closed out all maintenance work orders, scheduled vendors, and gave tours.
- Supervised team of 6 employees.
- Completed weekly work schedules.
- Secured property by contracting security patrol, installing and maintaining security devices, establishing and enforcing precautionary policies and procedures; responded to emergency callout's.
- Participated in education opportunities, read professional publications, maintained personal networks, participated in professional organizations, reviewed and revamped policies on Power Point presentation as needed.
- Used Yardi Property Management, Microsoft Windows, Power Point, Outlook, and Excel daily.
Education
Master of Science - Psychology
Purdue University
Remote12.2023
Bachelor of Science - Bachelor of Science
University of Phoenix
Baton Rouge, LA06.2013
High School Diploma -
Glen Oaks High School
Baton Rouge, LA05.2000
Skills
- Maintenance Oversight
- Operating Cost Tracking
- Sale and Rental Recordkeeping
- Vacancy Marketing
- Construction Project Oversight
- Administrative Leadership
- Financial Reporting
- Contract Negotiation
- Decision Making
- Performance Assessment
La. Real Estate License
Real Estate license received in 2016
Timeline
Property Manager
EVU Residential
01.2022 - Current
HOA Property Manager
Lewis Companies
11.2020 - 01.2022
Accounting Clerk
Keyfinders Realty, Inc.
06.2018 - 10.2020
Property Manager
Huff Management
09.2013 - 02.2018
Tax Analyst
La. Department Of Reveneue
05.2009 - 05.2013
Property Manager
Sable Chase Apartments
06.2004 - 03.2008
Master of Science - Psychology
Purdue University
Bachelor of Science - Bachelor of Science
University of Phoenix
High School Diploma -
Glen Oaks High School