Inger Simon
Crowley
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
32
32
years of professional experience
1984
1984
years of post-secondary education
Work History
Customer Service Manager
Taxsaverplan
Crowley
01.2006 - 05.2024
- Managed customer inquiries and resolved issues efficiently.
- Trained and mentored team members on customer service standards.
- Developed and implemented customer feedback processes for continuous improvement.
- Coordinated cross-departmental communication to enhance service delivery.
- Analyzed service metrics to identify trends and areas for improvement.
- Oversaw scheduling and staffing to ensure adequate coverage during peak hours.
- Conducted performance reviews to assess staff development and training needs.
- Collaborated with management to establish service goals and objectives.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Claims Processor/Customer Service Representative
AllState
Dallas
03.2017 - 03.2024
- Processed claims by reviewing documentation and verifying information accuracy.
- Analyzed policy coverage to determine claim eligibility and settlement amounts.
- Communicated with clients to gather details and resolve claim inquiries effectively.
Claims Processor/Account Manager
UnitedHealthcare
Plano
06.2005 - 08.2006
- Processed insurance claims accurately and efficiently for diverse healthcare services.
- Reviewed documentation to verify compliance with company policies and regulations.
- Collaborated with healthcare providers to gather necessary claim information.
Customer Service Representative/Claims Processor
Aetna Medicaid
Dallas
07.2000 - 07.2004
- Assisted members with inquiries regarding benefits and coverage options.
- Managed and documented customer interactions using CRM software.
- Resolved complaints by identifying issues and providing effective solutions.
Customer Service Representative
Nylcare
Dallas
02.1992 - 05.2000
- Assisted customers with inquiries regarding health insurance plans and benefits.
- Processed claims and ensured timely resolution of customer issues.
- Provided support in navigating online account management tools for clients.
Education
FDR
Dallas, TXSkills
- Customer service
- Team leadership
- Employee training
- Service metrics analysis
- Cross-departmental communication
Timeline
Claims Processor/Customer Service Representative
AllState
03.2017 - 03.2024
Customer Service Manager
Taxsaverplan
01.2006 - 05.2024
Claims Processor/Account Manager
UnitedHealthcare
06.2005 - 08.2006
Customer Service Representative/Claims Processor
Aetna Medicaid
07.2000 - 07.2004
Customer Service Representative
Nylcare
02.1992 - 05.2000
FDR