INGRID ALVARADO
Lilburn,GA
Summary
Dynamic leader with proven expertise in staff training and development, and strategic planning, honed at IHOP Restaurants LLCdurha. Excelled in boosting efficiency through innovative operational procedures and excelled in customer service, ensuring satisfaction and loyalty. Skilled in project management and public speaking, adept at driving performance improvement and resolving complaints swiftly.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager on Duty
IHOP Restaurants LLCdurha
LILBURN, GA
02.2022 - Current
- Trained new employees on job duties and company policies.
- Implemented new operational procedures, increasing efficiency.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed daily sales reports to identify areas of improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Investigated incidents reported by customers or staff members.
- Trained new employees on company policies, job duties, and performance expectations.
- Promoted products and services offered by the company through various media channels.
- Delegated tasks among team members according to their strengths and abilities.
- Responded to customer questions regarding products, prices and availability.
- Ensured compliance with safety regulations, company policies, and procedures.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
Education
Some College (No Degree) - ADUANAS
UNIVERSIDAD DE PANAMA
PANAMA CITY PANAMA Skills
- Staff training and development
- Scheduling proficiency
- Sales and marketing
- Strategic planning
- Business administration
- Project management
- Customer service
- Public speaking
Languages
Spanish
Professional
English
Limited
Accomplishments
- RESTAURANT LEADERSHIP TRAINING PROGRAM
- DECORATION CONSULTANT
- COOK - SANDWICH STATION CERTIFICATE
- COOK - WET GRILL STATION CERTIFICATE
- COOK - DRY GRILL STATION CERTIFICATE
- COOK BASICS
- SERVER CERTIFICATE
- COMBO CERTIFICATE
- HOST CERTIFICATE
Certification
- RESTAURANT LEADERSHIP TRAINING PROGRAM FOR INTERNATIONAL HOUSE OF PANCAKES,INC.
- DECORATION CONSULTANT
- HEALTH CARE / COMPANION
- MEDICAL ASSITANT
- PHLEBOTOMIST CERTIFICATION
- CPR
- MEDICATION SUPERVISION
Timeline
Manager on Duty
IHOP Restaurants LLCdurha
02.2022 - Current
- RESTAURANT LEADERSHIP TRAINING PROGRAM FOR INTERNATIONAL HOUSE OF PANCAKES,INC.
- DECORATION CONSULTANT
- HEALTH CARE / COMPANION
- MEDICAL ASSITANT
- PHLEBOTOMIST CERTIFICATION
- CPR
- MEDICATION SUPERVISION
Some College (No Degree) - ADUANAS
UNIVERSIDAD DE PANAMA
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