Johely Then
Elizabethport,New Jersey
Summary
Results-driven restaurant manager with 10+ years of experience in the hospitality industry. Expertise in anticipating and resolving issues proactively. Committed to ensuring guest satisfaction through exceptional service.
Overview
12
12
years of professional experience
Work History
DIRECTOR OF OPERATIONS MANAGER
Upstairs At The Kimberly Hotel
Midtown Manhattan, NY
04.2021 - Current
- I am extremely sociable, dedicated, and loyal.
- I like to encourage positivity in any environment.
- Results-driven restaurant manager with 10+ years of experience in the hospitality industry.
- I specialize in anticipating issues before they arise and creating solutions for any challenges.
- I focus on our guests' satisfaction through exceptional service.
- Provide impeccable customer service.
- Assembled guest orders in a quick manner.
- Upsold high-profit items.
BARTENDER
Upstairs At The Kimberly Hotel
Manhattan, NY
03.2017 - 04.2021
- Ensured orders were accurate and delivered in a timely manner.
- Upsold high-profit items to enhance revenue.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items.
- Demonstrated the ability to multitask and prioritize tasks.
- Enjoyable and personable interactions.
BARTENDER
BARCODE/COCO BONGOS
Elizabeth, NJ
10.2015 - 12.2016
COCKTAIL SERVER/BARTENDER
Get Wet Ultra Pool at Mt. Airy Casino
Mount Pocono, PA
05.2013 - 10.2014
- Communicated with customers to take drink orders accurately.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
Education
Associate's Degree - Hospitality Management and Culinary Arts
MONROE COLLEGE
01.2016
High School Diploma -
STROUDSBURG HIGHSCHOOL
01.2014
Skills
- Targeted Sales Strategies
- Excellent with NCR
- POS System Expertise
- Leadership and team building
- F&B Operations
- Customer service
- Bartending
- Communication Skills
- Expense tracking
- Operations Management
- Budget Management
- Cost Efficiency Strategies
- Cash handling
- Problem solving
- Schedule oversight
- Ordering and Inventory
- Effective Multitasking
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
DIRECTOR OF OPERATIONS MANAGER
Upstairs At The Kimberly Hotel
04.2021 - Current
BARTENDER
Upstairs At The Kimberly Hotel
03.2017 - 04.2021
BARTENDER
BARCODE/COCO BONGOS
10.2015 - 12.2016
COCKTAIL SERVER/BARTENDER
Get Wet Ultra Pool at Mt. Airy Casino
05.2013 - 10.2014
Associate's Degree - Hospitality Management and Culinary Arts
MONROE COLLEGE
High School Diploma -
STROUDSBURG HIGHSCHOOL
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