Ingrid Camarena
Simi Valley,CA
Summary
Accomplished and personable Guest Relations professional with over a decade of experience in customer service and sales. Established track record of consistently delivering exceptional results in enhancing both customer satisfaction and productivity.
Overview
24
24
years of professional experience
Work History
Guest Relations
Uniworld River Cruises
01.2019 - Current
- Effectively manages post departure customer service inquiries, concerns and issues.
- Facilitate conflict resolution and negotiate mutually beneficial agreements between involved parties.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Perform thorough investigations in response to customer service issues
- Craft email responses to guest feedback with careful consideration and comprehensiveness
- Skilled at working independently and collaboratively in a team environment.
- Strong organizational and time management skills while managing multiple projects.
Team Member
Whole Foods Market
08.2015 - Current
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Solicit sales of new or additional services or products.
Reservations Services
Uniworld River Cruises
01.2019 - 09.2023
- Contribute to team results in a fast-paced reservations environment
- Perform administrative duties, including storing information appropriately, finding information for tasks at hand, answering phones, creating and managing written communication, and supporting existing reservations.
- Streamlined reservation processes for increased accuracy and reduced errors.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Respond to incoming emails and chat session regarding pre-departure inquiries pertaining to products, services and policies
- Support Global sister brands and regional offices by answering reservation inquiries and assisting with booking reports and notifications
- Support Accounting by assisting with charge-backs, cancellation letters and pending commission and refund inquiries.
- Participate in meetings to discuss new team building, a better workplace, and top performance opportunities
Data Entry Clerk
Continental Recovery Services
01.2019 - 07.2019
- Entered numerical data into databases with speed and accuracy using a 10-key pad
- Verified accuracy and validity of data entered in databases
- Scanned files, eliminating outdated records
- Entered client information into databases quickly and with minimal errors
- Scanned documents and saved in a database to keep records of essential organizational information
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Sales Executive
SITA WORLD TOURS
04.2000 - 02.2003
- Resolved customer complaints regarding sales and service
- Determined price schedules and discount rates
- Reviewed operational records and reports to project sales and determine profitability
- Advised distributors on policies and operating procedures to ensure functional effectiveness of business
- Monitored customer preferences to determine focus of sales efforts
- Planned tour itineraries, applying knowledge of travel routes and destination sites
- Resolved any problems with itineraries, service, or accommodations
- Travel package sales
- Arranged for tour or expedition details such as accommodations, transportation, and equipment
- Evaluated services received on the tour, and reported findings to tour organizers
- Created customized travel itineraries utilizing Microsoft Office.
Education
Associate of Arts - Natural Sciences
Moorpark College
Moorpark, CAHigh School Diploma -
Walnut High School
Walnut, CASkills
- Active Listening
- Resolve customer complaints
- Ability to understand policies
- Articulate speaking and writing
- Telephone systems
- Time Management
- Sales
- Critical Thinking Writer
- Active Learning
- Service mentality
- Clerical
- Microsoft 365 Office Applications
- Attention to details
- Decision Making
- Focus
Timeline
Guest Relations
Uniworld River Cruises
01.2019 - Current
Reservations Services
Uniworld River Cruises
01.2019 - 09.2023
Data Entry Clerk
Continental Recovery Services
01.2019 - 07.2019
Team Member
Whole Foods Market
08.2015 - Current
Sales Executive
SITA WORLD TOURS
04.2000 - 02.2003
Associate of Arts - Natural Sciences
Moorpark College
High School Diploma -
Walnut High School
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