Ingrid Diaz
Manassas,VA
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Virginia Heart
2023.10 - Current
- Supports the clinical and office staff by performing clinical administrative tasks such as phone screening, appointment confirmation calls, orders management, data entry into the EMR, etc
- Create and/or update patient demographic and clinical information in the EMR as needed
- Responsible for taking patients from waiting room, performing vitals and preparing them for provider visits into EMR as well as updating medical history as part of intake process
- Assists the provider’s and/or clinicians with patients in the office and is to include but not limited to the following tasks:
- Clinical Chart Preparation
- Gather appropriate documents and signatures necessary to assist the clinician in making treatment decision
- Provides patient education and assists patients with clinical questions as needed and appropriate
- Notifies patients of test results per protocol as needed
- Provides professional and efficient telephone services to patients and Virginia Heart staff and transfers/ handles calls as appropriate
- Provides a safe environment for patients and staff
- Works as a resuscitative team member in emergency situations within their level of expertise and training
- The medical assistant is responsible for knowing the location of the medical supplies and medication on the emergency cart and the proper operation of emergency equipment within their scope
School Office Assistant
Manassas City Public Schools
2022.08 - Current
- Answer and transfer phone calls, schedule Sped meeting and manage meeting agenda, mange assistant principals calendar, daily attendance and weekly reports, records request, assist with student registration, interpret when needed, manage classroom keys, put in discipline reports in system, send out parent notices via VA IEP, data entry, attend interviews when needed, assist in the clinic when needed, updated school marquee sign, other duties as assigned
CNA
Manassas City Public Schools
2021.09 - Current
- Answer parent phone calls, triage students, complete vision and hearing screenings, immunization compliance, covid tracing, Interpret for RN as needed, new student processing
Front Desk Coordinator
Team Orthodontics
2021.03 - 2021.09
- Answer phones, schedule appointments, pre authorize treatments for Medicaid, file claims for Medicaid, translate for Spanish speaking patients, travel to different dental offices for referrals
Opthalmic Technician
GAINESVILLE EYE ASSOCIATES
2020.03 - 2021.07
- Answering phones, transferring calls, scheduling appointments, collecting payments, administering vision eye exams and other eye scans, updating EMR chart
Medical Assistant
Inova Health System
2020.07 - 2021.02
- Take vital signs, document in EMR, assist on in office procedures, administer injections, Triage nurse calls, manage patients medication refills, Set up correct specimen containers and labeling according to site
- Manage patient flow and schedule
- Process lab specimens
Admin
Mental Wellness, Fairfax Ob-GYN
2018.10 - 2020.02
- Check patients insurance benefits, schedule new patient appointments and reoccurring appointments, billed insurance with therapist ICD-10 codes, file and organize reports, worked with two systems had to make sure patients matched on each system
Medical Assistant
Fairfax Ob-Gyn Associates
2014.10 - 2018.10
- Responsibilities take vital signs, document in EMR, assist on in office procedures, schedule IUD/Explanation, schedule ob/gyn appointments, order medical supplies, administer injections, Triage nurse calls, manage patients medication refills, check-in and check-out patients when needed to, collect patient payments, update insurances and understand AR management, Prior authorization, disability and FMLA, Setting up correct specimen containers and labeling according to site
- Accomplishments hired after completing 100 hour internship and promoted to Mental Health Department
Sales Associate
PCS
2013.08 - 2014.07
- Open and close store , sell accessories and cell phones, handle deposit and warranty exchange
Security Officer
Securitas
2013.02 - 2013.08
- Check guest in and out, give out badges, monitored surveillance equipment, hourly patrolling, relieved other guards when needed, allowed access when approved
Recruiter/Associate
SMX
2011.10 - 2013.02
- Recruit, hire and scheduled employees, administered drug tests, Answered multiple phone calls, distribute checks
- As a associate I would gift wrap, stock inventory, scan labels, pick items to be packaged to customers
Crew Trainer
mcdonalds
2009.10 - 2011.09
- Trained new hire to provide excellent customer service, how to handle and mange product
- Accomplishments
Education
Vocational Diploma - Medical Assistant
Everest
Woodbridge, VA2015
Advanced Diploma -
Osbourn High School
Manassas, VA2010
Skills
- Scheduling
- Medical Records
- Microsoft Office
- Customer Service
- Multi-Line Phone System
- Administrative Experience
- Office Experience
- Vital Signs
- Triage
- Recruiting
- Microsoft Excel
- EMR systems
- Medical office experience
- Microsoft Powerpoint
- Spanish
- Maintaining Files
- Administrative Support
- Scheduling
- Teaching
- Staff Education and Training
- Team Player
- Office Administration
- Microsoft Office and Docusign
- Administrative Skills
- New Hire Orientation
Certification
Basic life support certified by Everest college
Certified Medical Assistant (CMA)
Additional Information
- Authorized to work in the US for any employer
Timeline
Certified Medical Assistant
Virginia Heart
2023.10 - Current
School Office Assistant
Manassas City Public Schools
2022.08 - Current
CNA
Manassas City Public Schools
2021.09 - Current
Front Desk Coordinator
Team Orthodontics
2021.03 - 2021.09
Medical Assistant
Inova Health System
2020.07 - 2021.02
Opthalmic Technician
GAINESVILLE EYE ASSOCIATES
2020.03 - 2021.07
Admin
Mental Wellness, Fairfax Ob-GYN
2018.10 - 2020.02
Medical Assistant
Fairfax Ob-Gyn Associates
2014.10 - 2018.10
Sales Associate
PCS
2013.08 - 2014.07
Security Officer
Securitas
2013.02 - 2013.08
Recruiter/Associate
SMX
2011.10 - 2013.02
Crew Trainer
mcdonalds
2009.10 - 2011.09
Vocational Diploma - Medical Assistant
Everest
Advanced Diploma -
Osbourn High School
Basic life support certified by Everest college
Certified Medical Assistant (CMA)
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