INGRID DIAZ KOLOVOS
Laredo,TX
Summary
Passionate and detail-oriented web developer with a Bachelor's degree in Business Administration from Texas A&M International University. Bilingual in English and Spanish, offering a strong foundation in web technologies, front-end development, and user experience design. Eager to contribute to the success of a development team through problem-solving skills, creativity, and a collaborative approach to building efficient and user-friendly websites.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Specialist/Assistant Lead - Bilingual
Compass Connections
02.2023 - 11.2023
- Supported internal tools and web-based systems to ensure smooth operations during high-stress crisis management situations.
- Provided technical feedback to improve internal databases and software tools used by the team.
- Managed the documentation of case files using web-based platforms, ensuring accuracy and compliance.
Call Specialist
ORRNCC - BCFS Health and Human Services
12.2021 - 02.2023
- Managed crisis calls, provided support to families, and conducted interviews to assess abuse or neglect.
- Documented progress towards risk reduction and positive case outcomes, gaining experience in child welfare and working with immigrant populations.
Bartender
Wing Daddy's Sauce House
09.2019 - 02.2021
- Enhanced multitasking abilities by using web-based management systems to handle orders and resolve customer issues efficiently in a high-paced environment.
Social Media Marketer
Pura Fit Meals
07.2019 - 06.2020
- Developed and executed digital marketing strategies using social media platforms to boost brand awareness and customer engagement.
- Worked with web developers to optimize the company's website for SEO, ensuring alignment with marketing strategies.
- Contributed to content creation, enhancing user experience on digital platforms.
Brand Ambassador
L&F Distributors
11.2019 - 05.2020
- Increased brand awareness through event marketing and promotions, resulting in an increase of around 60 Facebook followers per event.
Server and Shift Leader
Buffalo Wild Wings
05.2015 - 07.2017
- Excelled in a fast-paced environment, managing multiple tables with high service standards.
- Surpassed sales targets by upselling specials and promotions, effectively navigating challenges presented by COVID-19.
- Served as a shift server leader, closing the store and ensuring that about 10 servers completed tasks correctly.
Telemarketing Sales Agent
El Cid Vacations Club
08.2013 - 07.2014
- Leveraged CRM tools to manage customer information and track sales, utilizing web-based technologies to drive successful customer interactions.
- Conducted high volumes of outbound calls while using web applications to update and manage sales data.
Education
BBA - Business Administration - Marketing
Texas A&M International University
Laredo, TX05.2019
Skills
- Bilingual in English and Spanish
- Proficient in HTML, CSS, JavaScript, and responsive web design
- Experience with front-end frameworks like React and Bootstrap
- Strong understanding of UX/UI principles
- Familiarity with version control systems like Git
- Ability to work under pressure and meet tight deadlines
- Excellent organizational and time management skills
- Detail-oriented and self-motivated with a passion for learning new technologies
- Experience with cross-browser compatibility and testing
Certification
- Digital Marketing Foundations, Linkedin - Issued June 01, 2021
Timeline
Call Specialist/Assistant Lead - Bilingual
Compass Connections
02.2023 - 11.2023
Call Specialist
ORRNCC - BCFS Health and Human Services
12.2021 - 02.2023
Brand Ambassador
L&F Distributors
11.2019 - 05.2020
Bartender
Wing Daddy's Sauce House
09.2019 - 02.2021
Social Media Marketer
Pura Fit Meals
07.2019 - 06.2020
Server and Shift Leader
Buffalo Wild Wings
05.2015 - 07.2017
Telemarketing Sales Agent
El Cid Vacations Club
08.2013 - 07.2014
BBA - Business Administration - Marketing
Texas A&M International University
- Digital Marketing Foundations, Linkedin - Issued June 01, 2021
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