Ingrid Draper

• Photographing interior and exterior of available apartments/homes for media as requested
• Photographing surrounding area for local apartment/home business for media to show surrounding areas to help generate potential clients of local apartment/home business as requested

• Reviewing stories, poems, and artwork from students and local writers and artists for Cedar Valley Divide Literature and Art Magazine publication through Kirkwood Community College
• Deciding which literature and art get published in this magazine
• Proofreading, and letters from editors
• Promoting magazine to local artists and writers to publish their work in the magazine
• Creating Letter from the Editor to explain what magazine is about, why certain work from writers and artists are chosen, thanking everyone who has submitted and thanking all that contributed

• Used library and scholarly databases to locate reliable resources.
• Obtained and organized files and research papers to make important documents easier to find.
• Leveraged Microsoft Word and PowerPoint to prepare reports, presentations and articles.
• Coordinated various events and activities to support operations of student organizations.
• Contributed to development, planning and completion of project initiatives.
• Edited resources to reflect current information.
• Adhered to school schedules, regulations, policies and dress codes to promote safety and learning.
• Completed various reports and analyzed each report to decide where improvements could be made.
• Completed assignments with efficiency and accuracy, resulting in excellent grades, and acceptance onto Deans List 4 times.
• Searched at library, online and in scholarly databases to locate necessary information for research projects

• Coordinated efficient merchandise loading and unloading to keep up with tight schedules. Loaded and secured packages to ensure safe delivery to destination.
• Verified over 100-300 daily deliveries against shipping instructions before delivering to customers.
• Upheld high standards of professionalism and discretion when working with high-value clients.
• Coordinated efficient routes to avoid delays and optimize schedules.
• Kept management and dispatch looped in on daily activities by updating Amazon Flex and Mentor logs with information such as mileage, gas use and any special incidents. Maintained accurate logs of all deliveries. Updated personal logs and business tracking documents accurately and according to schedule requirements.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions, adjusted optimal routes based on traffic and weather conditions, reducing distribution time.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

• Utilized exceptional communication to connect with customers, assess needs and present solutions.
• Entered customer interaction details in AWD, LP Prod,Outlook, Word to track requests, document problems and record solutions offered.
• Answers numerous emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Responded to customer inquiries via phone, email, and web-based platforms.
• Investigate and resolve customer inquiries. Process and record new policies and claims.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Entered and researched information onto spreadsheets to help facilitate specific sensitive information into system.

• Utilized exceptional communication to connect with customers, assess needs and present solutions.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Coordinated timely responses to online customer communication and researched complex issues.
• Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
• Identified customer issues with products or services, investigated causes, and initiated resolutions.
• Achieved 98% satisfaction rating through consistent, proactive resolutions of customer issues on first call.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Wrote and proofed online orders to reflect proper pricing and discounts.
• Answered calls, emails and faxes throughout the day, addressing customer inquiries, solving problems and providing product information.
• Provided customers with detailed information on company products, services and materials.
• Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
• Assisted in training new employees and participated in cross-training with other departments such as Loss Prevention, Lead Customer Service, Store Operator, Warehouse and Front desk roles.

• Worked in the Financial Markets division reviewing and updating paperwork for the transfer of fixed and variable life insurance and retirement plans.
• Member of a 6-person team responsible for processing transfers.
• Use of proprietary database systems for information management.
• Successfully communicated with Agents and Transfer Companies to facilitate the collection of client information and transfer of funds.
• Primary point of contact for Agents and Internal Wholesalers.
• Ensured compliance with state and federal regulations concerning confidential information accuracy, privacy and security.