Ingrid Gaye
Pompano Beach,FL
Summary
Well-organized Administrative professional bringing excellent multitasking abilities developed over 10 years of Business Operations experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Microsoft Access, Excel & Power Point, ten key adding machines, with expertise in database management.
Overview
12
12
years of professional experience
Work History
Billing and Administrative Support Specialist
JAFCO- Children Ability Center
Sunrise, FL
03.2022 - Current
- Billing Children Ability Center (CAC) clients and County for funded programs.
- Coordinating with clinical teams to collect demographics and supporting documentation records needed for accurate billing.
- Inputting billing information into tracking databases and billing programs such as CSMS and SAMIS.
- Providing monthly billing reports to teams to ensure accurate documentation in case files.
- Prepare and submit end-of-month billing documentation to the county for reimbursement.
- Creating and maintaining monthly and quarterly reports for grant funded programs.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Submit the fiscal budget for grant-funded programs.
- Review and monitor SAMIS/CSMS data to ensure program compliance.
Non-Clinical Case Manager
Coastal Care Services
09.2021 - 03.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Reviewed and Approved referrals for SUNSHINE MEDICAID members.
Medical & Specialty Care Center Coordinator
American Care Medical Center
11.2019 - 08.2021
- Service Center Coordinator American Care Medical Centers Dual role & responsibilities, oversee the overall function and quality of service for my respective office (Medicaid & Specialty center).
- Supervisory responsibilities to monitor activities of medical and specialty staff.
- Organize practice activities to maximize staff productivity.
- Ensure the day-to-day medical center activities & work flow operations goes smoothly.
- Provide required training for new employees (HIPAA, OSHA, CLIA, Biomedical Waste) training.
- Ensure patients are seen in an timely manner.
- Responds to patients inquires through telephone or on-line portal.
- Customer service & problem solving to deal with difficult patients & patient(s) complaints.
- Weekly/Monthly Reporting:.
- Monthly audit checklist.
- Daily Checklist.
- MCC weekly report.
- Co-payments collected (deposited weekly and sent to corporate office for processing).
- Credit card weekly Report (Center expenses & Petty cash reports).
Client Care Coordinator
Responsive Home Care
04.2019 - 11.2019
- Provide information and referrals, case management, and helping to identify solutions to critical needs.
- Develop and maintain strong relationships with clients and caregivers.
- Assist clients with care coordination and scheduling needs.
- Following up on client/caregiver questions and/or concerns.
- Supported patient care excellence via planning and interpretation of programs
Client Service Representative
Alternative Home Health Care
08.2018 - 04.2019
- Responsible for facilitating care coordination services for patients in need of home health services.
- Assigned home health aide(s) to clients & provided oversight to ensure the appropriate care was rendered to patients.
- Schedule in-home care for clients.
- Ensure home aide givers are properly trained.
- Perform various office duties:.
- Data entry skill for on-boarding of care givers.
- Screening and hiring of caregivers.
- Took inbound calls and established contracts for new clients and created profile.
Retention/Compliance Specialist
US Installation Group, Inc
06.2014 - 08.2018
- Manage no less than ten facilities and source, interviewed and select applicants for subcontractor positions for Home Depot Flooring Department.
- Place print and electronic adverts in various markets to attract and source potential sub-contractors.
- Collect information from candidates to perform background checks and assist with becoming compliant.
- Assist sub-contractors in organizing and creating their LLC’s, acquiring Workers Compensation and General Liability Insurance.
- Assist Sub-contractor with maintaining their licenses in order to be 100% Compliant.
Education
Associate of Arts - Medical Front Office Billing & Coding
Florida Career College
Margate, FL02-2021
Associate of Applied Science - Computer Programming
American InterContinental University
Plantation, FL06-2004
Business Administration
Broward College
Miramar, FL07-1998
Skills
- Complex Problem Solving
- Decision Making
- Staff Development and Training
- Team Management and Supervision
- Schedule Coordination
- Mail and Package Distribution
- Attention to Detail
- Accounts Payable and Receivable
- Multitasking and Prioritization
- Customer Service Management
- Delegation and Work Assignment
- Verbal and Written Communication
Timeline
Billing and Administrative Support Specialist
JAFCO- Children Ability Center
03.2022 - Current
Non-Clinical Case Manager
Coastal Care Services
09.2021 - 03.2022
Medical & Specialty Care Center Coordinator
American Care Medical Center
11.2019 - 08.2021
Client Care Coordinator
Responsive Home Care
04.2019 - 11.2019
Client Service Representative
Alternative Home Health Care
08.2018 - 04.2019
Retention/Compliance Specialist
US Installation Group, Inc
06.2014 - 08.2018
Associate of Arts - Medical Front Office Billing & Coding
Florida Career College
Associate of Applied Science - Computer Programming
American InterContinental University
Business Administration
Broward College