Ingrid Heineman
Columbus,OH
Summary
Dedicated customer service professional with a strong focus on meeting cutomer/patient needs and enhancing client satisfaction. Proficient in providing accurate information, addressing inquiries promptly, and building positive relationships. Recognized for exceptional organizational skills and the ability to multitask effectively in fast-paced environments. Committed to fostering a compassionate and empathetic atmosphere for all interactions.
Overview
12
12
years of professional experience
Work History
Money Services/Customer Service
Kroger
Powell, OH
02.2024 - 06.2024
- Greeted customers, assessed their needs and provided appropriate services.
- Managed incoming phone calls to the store, providing efficient and courteous customer service.
- Handled customer returns and lottery transactions, maintaining high standards of service and accuracy.
- Directed the flow of customer traffic at the store front.
- Operated self-checkout stations and provided support in bagging groceries when needed.
Cashier/Customer Service
Madden's Ace Hardware
Asheville, USA
06.2021 - 10.2023
- Ensured a welcoming environment by greeting customers as they entered the store.
- Provided excellent customer service by answering and resolving all incoming phone calls.
- Responsible for customer purchases and returns.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed rental agreements, managed deposits, and arranged logistics for equipment delivery and pick-up.
Front Desk Receptionist
Greenberg Foot And Ankle
Centerville, USA
09.2019 - 05.2020
- Handled all incoming phone calls efficiently, ensuring prompt and professional communication.
- Scanned insurance cards, registered patients, and entered patient data into the system.
- Coordinated appointment bookings and cancellations to support smooth front desk operations.
- Kept the front office area clean and presentable at all times.
Teller/Customer Service
Miami Savings Bank
Oxford, USA
09.2018 - 07.2019
- Responded to phone inquiries and provided drive-through customer assistance.
- Handled deposit and withdrawal transactions for customers.
- Balanced cash drawer daily to ensure accuracy in transactions.
- Processed customer check cashing transactions efficiently and issued money orders.
Cashier/Customer Service
Ace Hardware & Building Supply
Oxford, USA
09.2014 - 06.2018
- Answer incoming calls
- Greet customers
- Direct patrons throughout the store
- Complete paperwork to schedule rental equipment for pick-up and delivery
- Handle customer purchases and returns
Opening Manager
Spring Street Treats
Oxford, USA
06.2012 - 09.2014
- Executed opening tasks by turning on equipment, replenishing machine supplies, and managing cash transfers.
- Processed POS transactions and assisted customers with credit card and cash payments.
- Received supplies and stocked necessary items efficiently.
- Assisted customers with in-store orders and drive-through transactions.
Education
Woodbridge High School
Irvine, CA06-1987
Skills
- Strong organizational skills
- Appointment scheduling
- Patient Listener
- Message taking
- Reliability
- Customer service
- Data entry
- Call center experience
- Clerical support
- Multitasking capacity
- Dependability
- Filing and sorting
- Scheduling
References
References available upon request.
Timeline
Money Services/Customer Service
Kroger
02.2024 - 06.2024
Cashier/Customer Service
Madden's Ace Hardware
06.2021 - 10.2023
Front Desk Receptionist
Greenberg Foot And Ankle
09.2019 - 05.2020
Teller/Customer Service
Miami Savings Bank
09.2018 - 07.2019
Cashier/Customer Service
Ace Hardware & Building Supply
09.2014 - 06.2018
Opening Manager
Spring Street Treats
06.2012 - 09.2014
Woodbridge High School