Summary
Overview
Work History
Education
Skills
Timeline
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Ingrid Johanna Clevenger

Ingrid Johanna Clevenger

Houston

Summary

My Profile is operational and administrative with a great vocation for customer service, leadership and teamwork. I consider myself an efficient and fast person in the execution of my tasks. I have the ability to adapt and work effectively in different situations. With the ability to develop positions in air, hotel and administrative operations, managing to optimize company resources. With five years of experience in the middle. Values such as honesty, morality, solidarity, responsibility

Overview

5
5
years of professional experience

Work History

Sales Agent and Counter

Copa Airlines
Bogotá, Colombia
02.2010 - 2015
  • Performing service and passenger safety functions:

1. Knowing and Implementing the policies and procedures of the passenger service process.

2. Responsibly ensuring compliance with the internal requirements of the organization and those external requirements demanded by the civil and state aviation entities of the country where the Airline is operating.

3. Controlling the security of documents representing the company's value and money.

4. Applying techniques of service and kindness.

Phone: 3138281002

Immediate boss: Marcela Alvarado

Sales Agent Call Center Aerorepublica

Acción S.A.
Bogotá, Colombia
10.2007 - 02.2010
  • Preparation of reservations, management of collection of penalties, Issuance of tickets and management of virtual payments, website and addresses.

Managing to acquire experience in the different means of payment and handling of the correct customer service, Expanding knowledge in the Air, hotel and tourism sector. With teamwork skills and under pressure.

Phone: 6280180

Personnel department.

Post-date Assistant

Grandes superficies de colombia SA
Bogotá, Colombia
06.2005 - 06.2006
  • Cash management, financing with post-date checks, managing to acquire the ability to attend to several cases and different types of customers simultaneously.

Phone: 6577000

Personnel department.

Education

Business Studies

New Granada Military University
Bogota, Colombia

Technique in Administration

Inesco Institution
Bogotá, Colombia

Technical in Accounting Management

Inesco Institution
Bogotá, Colombia

Skills

  • Languages: Spanish: Natal, English
  • Managed programs: office package, share distribution system, Quis system, knowledge in Amadeus

Programas manejados: Paquete office, sistema de distribución shares, sistema Quis, conocimientos en Amadeus

Timeline

Sales Agent and Counter

Copa Airlines
02.2010 - 2015

Sales Agent Call Center Aerorepublica

Acción S.A.
10.2007 - 02.2010

Post-date Assistant

Grandes superficies de colombia SA
06.2005 - 06.2006

Business Studies

New Granada Military University

Technique in Administration

Inesco Institution

Technical in Accounting Management

Inesco Institution
Ingrid Johanna Clevenger