Michael Mendez
North Hollywood,CA
Summary
Focused parts counterman well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 7 years of progressive experience in field.
Overview
9
9
years of professional experience
Work History
Parts Counter Person
Jim Falk Lexus of Beverly Hills
03.2021 - 03.2024
- Work at the Back counter but do Wholesale and Front counter as well daily
- Willing to grow within the company and eager to learn and be a leader in any position
- CDK experience 5 years
- Create and establish new wholesale customer accounts, process payments for customers, working with vendors on returns for unused parts
- Give quotes for car parts, checking parts inventory and ordering inventory, communicating with vendors on special orders
- Worked hand and hand with the mechanical team to ensure a smooth process from start to finish, maintaining the day to day of the parts department.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
Manager
Ups
08.2019 - 02.2021
- Oversee daily operations of shipments, approve daily times cards
- Supervise up to 10 people at a time, educate on daily safety guidelines, comply with daily hour goals
- Ensure documentations are correctly filled out for out of state shipments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Parts Counterman
Bob Smith Toyota
07.2016 - 07.2019
- Create and establish new wholesale customer accounts, process payments for customers, working with vendors on returns for unused parts
- Gave quotes for car parts, checking parts inventory and ordering inventory, communicating with vendors on special orders
- Worked hand and hand with the mechanical team to ensure a smooth process from start to finish, maintaining the day to day of the parts department.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Parts Counterman
Lexus
07.2015 - 06.2016
- Generate new corporate customer accounts, process all payments for customers, work with vendors on returns for unused parts, Give quotes for car parts
- Checking and ordering inventory, corresponds with vendors on special orders
- Work hand in hand with the mechanical team to ensure an efficient process.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
Education
High School Diploma -
North Valley Occupational Center
Los Angeles, CASkills
- A positive attitude and strong team player
- The ability to welcome, promote and adapt to change for short and long-term goals
- A passion for customer service
- Excellent organizational, strategic planning ability and problem solving skills
- Proficiency in all aspects of the World Wide Web and Internet applications
- High level of proficiency in Microsoft Office
- Languages: Bilingual in English and Spanish
- Inventory Control
- Microsoft Word
- Retail Sales
- Recruiting
- Pricing
- Computer Literacy
- Management
- Event Planning
- Presentation Skills
- Payroll
- Invoice Processing
- Goal Setting
- Vendor Relations
- Improving customer satisfaction
Workauthorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere
Timeline
Parts Counter Person
Jim Falk Lexus of Beverly Hills
03.2021 - 03.2024
Manager
Ups
08.2019 - 02.2021
Parts Counterman
Bob Smith Toyota
07.2016 - 07.2019
Parts Counterman
Lexus
07.2015 - 06.2016
High School Diploma -
North Valley Occupational Center
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