Ingrid Katherine Turner
U.S. Army
Linden,United States
1
Certification
26
years of professional experience
Results-driven Operations and Training Leader with over 25 years of experience in personnel management, operational coordination, and safety compliance. Expertise in workforce supervision, project management, training delivery, and emergency response, ensuring organizational readiness and quality assurance in high-pressure environments.
Work History
Command Engineering Operations Manager
1 Year 7 Months- Led operations in an engineering office, advising leadership on daily processes and facilitating team performance and employee development.
- Directed operational planning and execution to enhance efficiency across multiple units.
- Implemented logistics strategies to streamline supply chain processes and reduce delays.
- Coordinated training programs for personnel to improve operational readiness and effectiveness.
Senior Operations Manager
1 Year 5 Months- Managed administrative, personnel, and operational support functions for large engineering organization, ensuring alignment with strategic objectives. Coordinated resources, schedules, and work priorities to meet organizational goals; fostered collaboration through team-building activities; identified operational issues and recommended practical solutions to enhance overall productivity.
- Oversaw complex logistical operations, ensuring timely delivery of resources to support mission objectives.
- Developed and implemented streamlined processes to enhance operational efficiency across multiple departments.
- Led cross-functional teams in executing strategic initiatives, fostering collaboration and accountability among personnel.
Operations Supervisor
1 Year 5 Months- Coordinated communication between senior leadership and staff, sharing operational updates to facilitate informed decision-making during daily mission planning. Provided performance feedback for six team members in response to reports of irregular activity. Operated effectively in austere, high-pressure, and deployed work environments, ensuring mission continuity and team resilience.
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Coordinated logistics for equipment and personnel, optimizing mission readiness and resource allocation.
- Led training initiatives, enhancing team performance through skill development and mentorship programs.
Personnel and Operations Supervisor
3 Years 6 Months- Led daily operations for personnel and work teams, applying critical thinking to evaluate issues and develop effective solutions. Managed quality assurance activities, conducting site evaluations and internal reviews, incorporating customer feedback to enhance service quality. Prepared daily work reports and assigned tasks, ensuring team performance met standards in a fast-paced environment with tight deadlines.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Streamlined workflow processes, resulting in improved efficiency and reduced operational delays.
- Trained and mentored junior personnel on equipment handling and operational procedures.
Training and Staff Development Supervisor
2 Years 7 Months- Supervised and trained over 800 personnel in safety procedures, equipment handling, workplace standards, and professional expectations, ensuring compliance and enhancing safety culture. Managed administrative records, prepared weekly operational reports, conducted individual counseling, and completed inspections to support fitness and readiness assessments.
- Supervised development projects, ensuring compliance with military standards and protocols.
- Led cross-functional teams to enhance operational efficiency and project delivery timelines.
- Implemented training programs for personnel, improving skill levels and team performance.
Senior Instructor and Team Leader
1 Year 4 Months- Developed work plans, communicated deadlines, and monitored project completion to align team efforts with organizational goals. Ensured compliance with standards, policies, and regulatory guidance, fostering a safe work environment. Resolved operational problems, streamlined processes, and provided service-oriented support while actively addressing customer needs.
- Developed and delivered advanced instructional programs for military personnel across diverse operational environments.
- Mentored junior instructors, enhancing teaching effectiveness and promoting professional growth within the training team.
- Collaborated with cross-functional teams to design and implement innovative training materials and methodologies.
Team Supervisor
3 Years 8 Months- Demonstrated professionalism and accountability in stressful work environments, fostering a resilient team culture. Trained staff in conflict resolution and leadership communication, enhancing team dynamics and adherence to workplace expectations. Prepared personnel for safe and effective operations in demanding conditions, addressing individual challenges and facilitating professional growth.
- Led diverse teams to execute mission objectives and improve overall operational effectiveness.
- Developed training programs to enhance team skills and promote professional growth among personnel.
- Implemented strategic planning processes to optimize resource allocation and mission readiness.
Company Operations Manager
1 Year- Facilitated annual budget planning and monitoring controls that prevented overspending and contributed to sustainability. Managed operations, finance, human resources, safety, and compliance in a matrix management environment to ensure alignment and effectiveness. Identified and rectified unsafe, unauthorized, or ineffective practices to enhance operational safety and compliance.
- Led operational initiatives to enhance efficiency and streamline processes across multiple departments.
- Developed and implemented training programs to improve team performance and operational readiness.
- Coordinated logistics and supply chain management to ensure optimal resource allocation for mission success.
Training Coordinator
2 Years 3 Months- Coordinated emergency notifications and supported serious-incident response requirements, enhancing personnel readiness during critical situations. Developed and maintained training matrix to track staff readiness, leave schedules, and required qualifications, ensuring compliance with training standards. Delivered recurring training sessions to reinforce employee proficiency in assigned responsibilities, contributing to overall team competency.
- Developed and implemented training programs for diverse military personnel.
- Coordinated logistics for training exercises, ensuring resource availability and readiness.
- Evaluated training effectiveness through participant feedback and performance assessments.
Construction Equipment Operator / Horizontal Construction Specialist
6 Years 7 Months- Coordinated construction and field support tasks to ensure on-schedule completion. Adhered to work instructions, safety requirements, and program procedures for compliance. Exhibited reliability, teamwork, and adaptability, while actively pursuing higher standards.
- Operated heavy machinery including bulldozers, excavators, and loaders in diverse construction environments.
- Conducted routine maintenance and inspections to ensure optimal equipment performance and safety compliance.
- Collaborated with team members to execute project plans efficiently while adhering to strict timelines.
Education
High school diploma
Skills
Process supervision
Staff management
Budget Support
Process Improvement
Quality Assurance
Safety and Compliance
Workforce Planning
Team leadership
Staff Supervision
Training and Development
Performance Evaluation
Client relations
Conflict resolution
Problem-solving
Strategic Decision-making
Planning and implementation
Team leadership
Customer service
Planning and implementation
Operations management
Certification
Completed 54 credit hours of coursework, licenses, and certifications through Campbell University, Central Texas University, Fayetteville Technical Community College, and other institutions toward general studies. Continuing education goals include advanced study in criminalistics and education.
Professional Training
- Senior Leadership and Personnel Management Course
- Operations Planning and Staff Coordination Course
- Water Well Drilling Technician Certification
- Airborne Operations Training
- Resilience and Workforce Readiness Training
- Intermediate Leadership and Management Development Course
- Advanced Leaders Course (ALC)
- Leadership Development Course, Phases 1 and 2
- Front-Line Leadership Course
- Equal Opportunity and Workplace Inclusion Leader Course
- Emergency Medical Response and First Aid Training
- Instructor and Staff Development Training
Languages
Spanish
Native or Bilingual
Timeline
Command Engineering Operations Manager
U.S. Army
06.2019 - 01.2021Read More
Senior Operations Manager
U.S. Army
01.2018 - 06.2019Read More
Operations Supervisor
U.S. Army
07.2016 - 12.2017Read More
Personnel and Operations Supervisor
U.S. Army
12.2012 - 06.2016Read More
Training and Staff Development Supervisor
U.S. Army
04.2010 - 11.2012Read More
Senior Instructor and Team Leader
U.S. Army
11.2008 - 03.2010Read More
Team Supervisor
U.S. Army
02.2005 - 10.2008Read More
Company Operations Manager
U.S. Army
01.2004 - 01.2005Read More
Training Coordinator
U.S. Army
09.2001 - 12.2003Read More
Construction Equipment Operator / Horizontal Construction Specialist
U.S. Army
01.1995 - 08.2001Read More
Colegio La Consolata
High school diploma
Read More