Ingrid Menard
Evansville,IN
Summary
Proactive and goal-oriented professional with a strong emphasis on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to propel team success and make meaningful contributions to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Health
12.2023 - Current
- Dispensed, filled and labeled up to 75 prescriptions on a busy day with a 99% accuracy and compliance with legal and safety regulation within a year.
- Processed claims for third-party program through Good RX to reduce prescription cost by 50% without any therapeutic effect.
- Demonstrated proficiency in using pharmacy software systems for prescription processing, inventory management, and patient profile maintenance.
- Welcomed and solved patients problems in-person or over the telephone with a positive attitude, by answering their questions and making sure their concerns are solved.
Cashier/Customer Service
Lowe's Home Improvement
11.2021 - 01.2023
- Maintain a pleasant and warming atmosphere with all guests who I get to serve.
- Process sales, returns, and billings through a POS system and answer guests questions about store sales and promotions.
- Resolve customers complaints in a professional manner.
Customer Service Associate/Barista
Delaware North
02.2018 - 02.2021
- Greet and attract guests as they enter the store and work as a team for a quick check out.
- Process 500+ sales, returns through a POS system daily.
- Value their needs by providing a pleasant shopping experience for each guest.
- Balance count draw at the beginning and ending of each shift.
Education
High school diploma -
Penn Foster
Scranton, PA05.2023
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Insurance claim processing software
- Medication storage and labeling
- Resolving complaints
- Attention to detail
- Customer service
- Prescription filling
- Pharmaceutical calculations
Certification
Pharmacy Technician License, 06/01/24, 06/30/26
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
Increased customer retention 95% by delivering top-notch customer service from prescription drop-off to pick-up.
Timeline
Pharmacy Technician
CVS Health
12.2023 - Current
Cashier/Customer Service
Lowe's Home Improvement
11.2021 - 01.2023
Customer Service Associate/Barista
Delaware North
02.2018 - 02.2021
High school diploma -
Penn Foster
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