Ingrid Pearce

Walnut Creek,CA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Airline industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.A Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Customer Service Representative

American Airlines

San Jose, CA

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed strong relationships with customers by providing personalized assistance and support.
Demonstrated excellent communication skills in resolving product and consumer complaints.

Waitress

Disneyland Park

Anaheim, CA

Explained menu options to guests, offered suggestions and took orders for food and beverages.

Retail Sales Associate

Broadway Department Store

Whittier, CA

Provided product information and answered customer questions.
Organized store by returning merchandise to proper areas and restocked displays.

Education

Bachelor of Arts - Speech Communication and Rhetoric

University of Long Beach

Long Beach, CA

Skills

Complaint Resolution
Paperwork Processing
Consultative Sales

Data Collection
Multitasking
Reliable & trustworthy

Affiliations

Interests include gardening, entertaining, fashion

Timeline