INGRID SLAGLE
Colorado Springs,CO
Summary
An experienced Radio Communications Operator and Repairer learns new roles quickly and adapts to changing demands. Trains and mentors new team members on operations, equipment care, and tool use. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative brings top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. A reliable employee seeks a Stewardess position offering excellent communication and good judgment.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Denver, CO
04.2024 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
RADIO COMMUNICATIONS REPAIR 94E
US ARMY
Fort Carson, CO
08.2005 - 09.2014
- Configured and put together radio antennas, power sources, and other electronic equipment to establish communications.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Managed and optimized contact with other locations and personnel conducting field operations to facilitate open and transparent communications between two or more parties.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Completed inspections according to ARMY standards, followed maintenance schedules, and completed necessary repairs utilizing electronic testing equipment, hand tools, and power tools.
- Oversaw team of 10 personnel, trained, delivered, and maintained deployability of communications systems.
- Tracked information using spreadsheets, updated databases, and used word processing software to keep records up to date.
- Handled and addressed customer inquiries and concerns, providing solutions to problems.
- Performed duties by following ARMY regulations and standard policies that promote safe working environment while maintaining positive and enthusiastic attitude in fast-paced environment.
Education
Master of Science - Network Management
Colorado Technical University
Colorado Springs, CO12.2018
Bachelor of Science - Information Systems Management
COLORADO TECHINCAL UNIVERSITY
Colorado Springs, CO12.2017
Skills
- Strategic Development
- Message Logging
- Database Software
- Clear Speaking Voice
- Field Operations
- Staff Support
- Service Quality
- Field Support
- Client Training Delivery
- Professional Demeanor
Awards
ARMY COMMEDATION MEDAL (3)
ARMY ACHIEVEMENT MEDAL (4)
ARMY GOOD CONDUCT MEDAL (3)
NATIONAL DEFENSE SERVICE MEDAL
GLOBAL WAR ON TERRORISM SERVICE MEDAL
IRAQ CAMPAIGN MEDAL WITH CAMPAIGN STAR
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Flight Attendant
Frontier Airlines
04.2024 - Current
RADIO COMMUNICATIONS REPAIR 94E
US ARMY
08.2005 - 09.2014
Master of Science - Network Management
Colorado Technical University
Bachelor of Science - Information Systems Management
COLORADO TECHINCAL UNIVERSITY